Fast and Fresh Assistant Manager

Job Title

Fast & Fresh Assistant Department Manager

Fast & Fresh

Non-Exempt

Assists the Fast & Fresh Manager in setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the best quality product at a competitive retail price to the customers.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism
• Reporting Relations
• Accountable

• Reports to:
  
  District Store Director, Store Manager, Assistant Managers (Store Operations, Perishables, Health Wellness Home)
• Positions that report to you:
  Fast & Fresh Employees

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible.

• Escort them to the products they’re looking for.
• Secure products that are out of reach.
• Load or unload heavy items.
• Make note of and pass along customer suggestions or requests.
• Perform other tasks to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Acts on issues when the C-Store Manager is absent.

Fills displays and works in the sales area.

Performs departmental duties as needed, counts cash drawers and maintains cash accountability records.

Performs other job related duties and special projects as required. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time.

Assists the Fast & Fresh Department Manager with additional work as needed. Assists with the monthly inventory process. Attends meetings as required. Performs other job related duties and special projects as required.

Instructs, assigns, reviews, and plans the work of others. Maintains standards and coordinates activities.

• Ability to solve practical problems with limited standardization.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High School or over one year of related work experience.

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

• Telephone, fax, copier, pallet jacks, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, frozen juice machine, coffee maker, cash register, Veriphone software, RPM, gas pumps.

Responsible for company assets, including equipment and merchandise.

Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Employment is contingent upon successful completion of a pre‑employment drug screen.