Nex Norfolk Sales Associate - Men's Accessories

Job Description – (NEX NORFOLK) SALES ASSOCIATE – MEN'S ACCESSORIES (260001UW)

Job Number: 260001UW

NAVSTA Norfolk – Pay Range: 15.00 + based on experience.

As a sales associate you will be the face of our company. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and be able to articulate our purpose in a manner that is educational, insightful, and professional.

Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.

• Proactively engage and make a connection with customers.
• Ask questions and listen to customers’ needs.
• Direct customers to merchandise, inform them about upcoming events, promotions, mobile offers, and STAR card.
• Cooperate and build positive, inclusive, and respectful relationships, taking accountability for your own actions and outcomes.

• Maintain store appearance.

• Cross‑sell products and be familiar with the store layout.
• Make suggestions to customers on latest trends and current promotions based on individual needs.
• Upsell products.
• Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide customers with product knowledge and specifications.
• Use a Point‑of‑Sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling—including counting money and returning accurate amounts to customers.
• Complete various paperwork, reports, and reconciliation tasks.

• Be the keeper of merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed.

• Adhere to assigned work schedule and complete work assignments accurately and completely.
• Perform other duties as assigned.

• Basic knowledge of product merchandise.

• Retail experience preferred but not required.
• No experience required. High school graduate or equivalent preferred.

• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively communicate with customers, peers, and management.
• Ability to communicate on the telephone with proper etiquette.

• Basic math functions such as addition, subtraction, multiplication, and division.

• Ability to multi‑task while attending to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. The job involves lifting at least 25 lbs. and up to 50 lbs. in some departments.
• Work is typically performed indoors but may be assigned outdoors depending on location.
• Other skills: enthusiastic, friendly, and energetic with a desire to provide outstanding service.

• Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.