Assistant Store Manager; Store

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of Game Stop’s buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.

The role involves ensuring products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, maintaining a clean, organized environment, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

• Provide best‑in‑class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; when appropriate, elevate customer issues and complaints to the Store Manager in a timely manner.
• Promote Game Stop’s unique guest benefits, such as the new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each associate into Workday/HR service management system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
• Along with the Store Manager, schedule store associates to ensure scheduling guidelines are followed and all breaks and meals are accounted for as required.
• Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
• Ensure all store areas, including restrooms, are clean, organized, merchandised per company guidelines, and that all fixtures and equipment are in proper working order.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices; visually inspect associates’ packages or belongings at store closing or the end of a shift as appropriate.
• Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, restock merchandise on shelves and fixtures, and move products…