North Face: Supervisor - Norfolk Outlets

Job Summary

Supervisor at The North Face: support the store’s leadership team and drive a high‑quality customer experience.

• Deliver personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators.
• Model selling behaviours and promote a consumer‑centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members and provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss‑prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment encouraging creativity, collaboration, and learning.

• 1+ year retail or store leadership experience in a fast‑paced, customer‑focused environment.
• A high school diploma or equivalent is preferred; hands‑on experience and demonstrated achievements are highly valued.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented, flexible, and able to work independently in a dynamic retail environment.
• Comfortable using word‑processing, spreadsheets, and retail software tools.
• Physical ability to stand, move, bend, reach, squat, climb ladders, and lift light to moderate weight with or without reasonable accommodation.

Hiring Range: $17.50 – $24.00 USD per hour
. Incentive potential may include an annual incentive plan, sales incentive, or commission. This position is part‑time or limited‑time (internship) and is not eligible for all benefits offered by VF Corporation.

VF values a diverse, inclusive workforce and provides equal employment opportunity for all applicants. All qualified applicants will be considered without regard to race, color, sex, gender identity or expression, religion, age, national origin or ancestry, citizenship, disability, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by law.

VF will consider applicants with arrest and conviction records in accordance with local Fair Chance Ordinances. If you require accommodations during the application process, please contact  VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.