About Coach
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and by the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Position OverviewThe Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience, assessing store environment, understanding customer needs, and delivering appropriate service.
Key Responsibilities- Greet customers warmly and act as an Insider Program ambassador.
- Engage customers at Cashwrap and in line; assess needs and provide solutions.
- Capture customer information accurately and securely.
- Complete end‑of‑shift audits; process returns, repairs, and damaged items per policy.
- Maintain SKU accuracy, Cashwrap organization, and cleanliness.
- Suggest add‑ons and promote gift cards.
- Handle cash/media accurately and deliver purchases appropriately.
- Assist with cashier training and report equipment issues.
- Demonstrate integrity, ownership, and collaboration.
- Stay composed under pressure; multitask and prioritize effectively.
- Communicate clearly and confidently; influence customer decisions.
- Adapt to customer needs and maintain awareness of surroundings.
- Be tech‑savvy and eager to learn new systems.
- Be knowledgeable about products, store policies, and procedures.
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
- 1+ year of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
- Experience with POS operation and basic computer proficiency (iPad/laptop, mobile POS), walkie‑talkie use, and ability to read price/release sheets.
- Ability to work in a fast‑paced environment.
- Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).
Physical RequirementsAbility to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and maneuver on the sales floor and stockroom.
Competencies for All EmployeesCourage
:
Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any situation quickly and directly; is not afraid to take negative action when necessary.
Creativity
:
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
Customer Focus
:
Dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity
:
Can effectively cope with change; shifts gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results
:
Can be counted on to exceed goals; consistent high performer; very bottom‑line oriented; pushes self and others for results.
Interpersonal Savvy
:
Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
Learning on the Fly
:
Learns quickly when facing new problems;…
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