Order Entry Specialist

Summary

The Order Entry Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role ensures that customer orders are entered promptly, correctly, and in alignment with company standards for service excellence, product configuration accuracy, and delivery performance. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.

• Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.
• Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.
• Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.
• Routinely communicate with external suppliers to monitor delivery dates.
• Send Sales Order Acknowledgement to the customer and communicate order updates.
• Complete forms to request new customers, bill-to/ship-to addresses and/or vendors.
• Assist with changes/updates to sales orders and purchase orders.
• Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.
• Engage necessary resources to resolve order fulfillment issues when they arise.
• Follow order fulfillment process for product availability and production determination.

• Dynamics or other ERP experience preferred, but not required.
• High School diploma.
• Experience in a customer service or administrative role addressing business process and customer needs within order execution process (preferred).

• Customer-focused attitude (internal/external).
• Highly organized.
• Self-directed learner.
• Effective time-management.
• Detail-oriented.
• Must be able to travel and have a clear driving record in accordance to company driving guidelines.
• Clear background check and drug/alcohol screening.

• Travel: less than 5%.
• Lifting up to 20 pounds.
• Bending, stooping, walking.

This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The Company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.