Relationship Specialist

Relationship Specialist

ADP is hiring a Relationship Specialist.

As a Relationship Specialist, you will support client retention in our mid‑size accounts division. Your day‑to‑day work will include:

• Building client relationships as a trusted advisor, partner, and ADP ambassador via phone, virtual sessions, and in‑person visits.
• Negotiating pricing and multi‑year agreements, responding to annual price‑increase inquiries, and working with Business Unit contacts to secure concessions.
• Coordinating and reporting on client outreach and loss‑reduction programs, particularly First‑Year Client Experience initiatives.
• Maintaining market penetration and competitive product reports; managing client responses and survey follow‑ups to resolve concerns independently and with the appropriate departments.
• Monitoring team queues to ensure workload balance and timely issue resolution; participating in pilots, councils, and team meetings as needed.

• 3–5 years of directly related experience in client engagement, outreach, marketing, negotiations, or conflict resolution.
• A college degree is preferred but not required; valuable skills gained through military experience are also acceptable.

• A culture that values equity, inclusion, belonging, and safe spaces for diverse perspectives.
• Opportunities to join Business Resource Groups for global networking and support.
• A fast‑paced, agile environment with clear career advancement paths.
• Access to ongoing training, development, and mentorship programs.
• Day‑one health and wellness benefits, plus resources for work‑life balance.
• Support for mental health and well‑being, including peer support.
• A commitment to giving back, with company‑paid volunteer time.

ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and foster an honest and respectful workplace. Learn more about ADP's culture and our full set of values: