Security Officer; AM​/EVENING​/NIGHT Shifts

Overview

Security Guard – RCSU / 23-Hour Stabilization Center

The Security Guard supports safety and operations at a crisis stabilization facility by controlling access, monitoring the environment, assisting with intake flow, and supporting staff during non-clinical incidents. This is a non-clinical role and does not involve assessments, admission decisions, or therapeutic services.

Safety & Access Control

• Monitor and control entry and exit to the facility
• Enforce visitor sign-in/sign-out and
• Monitor security cameras and conduct routine safety checks
• Maintain a calm, professional front-of-house environment

Intake & Front Desk Support (Non-Clinical)

• Greet walk-ins and ensure required sign-in procedures are followed
• Request and collect photo  insurance cards (no eligibility determinations)
• Secure personal belongings according to policy
• Notify intake staff or leadership of arrivals and delays

De-Escalation & Incident Support

• Use approved verbal de-escalation techniques
• Support staff during agitation or conflict until clinical staff intervene
• Follow escalation and chain-of-command procedures
• Contact emergency services only as directed by protocol

Communication & Coordination

• Answer and route incoming phone calls
• Activate on-call staff as needed during evenings or after hours
• Coordinate approved transportation for discharges or transfers when assigned

Documentation

• Complete incident reports for safety issues, walk-ins, refusals, and escalations
• Submit documentation before the end of shift

• High school diploma or equivalent required
• Prior security, healthcare, or behavioral health experience preferred
• Strong communication and situational awareness skills
• Ability to remain calm and professional in high-stress situations
• Must pass required background and fingerprint checks