Engineer II

Overview

An Engineer II is primarily responsible for the completion of Preventative Maintenance work in all rooms/areas. Engineer II is responsible for repairs and maintenance to include but not limited to: wallpaper & paint, grout and tile, HVAC basic maintenance, basic plumbing and electrical. Engineer II works with Engineer Supervisor and/or Chief Engineer to plan and complete Preventative Maintenance of all Guest rooms according to Annual Task Schedule and in compliance with PHR and Brand standards.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:
• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
• Be on time. Follow attendance guidelines and report to work on time, in uniform and follow clock in and out procedures.
• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, be well groomed, in uniform and practice good personal hygiene.
• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company’s service culture, “The Keys to Making it Right.”
• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
• Use your tools. Use the approved tools and checklists to complete assigned tasks.
• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measurements as defined by Department Leadership.
• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
• Support the Team:
  Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
• Other duties as assigned.
• Associate Responsibilities specific for this role and Department:
• Provide general "handyman" skills.
• Makes all necessary room and public area repairs to ensure asset condition meets standard.
• Understands and coordinates completion of PM maintenance on all rooms, areas and equipment.
• Utilizes the comprehensive Unit PM Checklist to assist with enacting repairs that have been identified.
• Returns the PM Cart to the PM closet in Engineering and assists with replenishing stock from in-house inventories.
• Performs all work as assigned, in conjunction with the PM Team Captain and PM Engineer to include the following tasks:
• Door hardware, gaskets and thresholds.
• Wallpaper repair.
• Touch up painting.
• Ceiling vents.
• Ceiling condition.
• Lighting fixtures.
• Check small appliances.
• Check large appliances.
• Check electronics (TV's remotes, alarm clocks, VCP's, etc.).
• Carpet wear and loose threads.
• Furniture tight, drawers aligned, properly positioned.
• Electrical outlets work, plate covers in place, lights activate from wall switch.
• HVAC unit functional.
• Closet rod, towel bars, tub grab bars all secure.
• Plumbing fixtures functional and secure.
• Drapery hardware complete and functional.
• Performs scheduled preventive maintenance on all major equipment to include but not limited to:
• Laundry equipment.
• Kitchen equipment.
• Air handlers.
• Pumps and Motors.

• Two years prior experience in building maintenance or related industry, plus special courses in building maintenance and construction.
• Any combination of education and experience equivalent to high school graduation or other education, training, or experience that provides required knowledge, skills, and abilities.
• High School diploma required.
• Professional tradesmen certification in at least one discipline: electrician, plumbing, HVAC, mechanical, carpentry, etc. (preferred).
• Significant experience with all maintenance disciplines.
• Ability to multi-task and be organized within specific time frames.
• Demonstrated positive attitude and work ethic practices to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.