Fire Alarm Project Technician

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Fire Alarm Project Technician to join our company. In this role you will install, program, perform system start‑up/check‑out, testing/commissioning, customer training, and all associated documentation on assigned projects including more complex projects.

You have a passion for providing world‑class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Alarm Technician.

• Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. The colleague is the key interface for the provision of technical support and training for the customer and is accountable for maximizing customer satisfaction.
• Working knowledge of blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications.
• Interprets manuals, schematics, wiring diagrams and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Working understanding of building, mechanical, sprinkler and fire codes.
• Coach and mentor less experienced colleagues.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Works with Fire Alarm Designer to ensure fire alarm system meets all relevant codes and standards.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Performs other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure; can maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Ability to convey complex subject matter to a non‑technical audience.
• Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Self‑starter who works well with little supervision.
• Understanding of electronics including Ohm’s law, resistor color code and relay logic for control of third‑party equipment.
• Solid mechanical and electrical aptitude (e.g., hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Experience programming, troubleshooting and commissioning Edwards or equivalent fire alarm systems of small to medium complexity.
• Willingness to coach and mentor less experienced colleagues.
• Valid driver’s license with a clean driving record.
• NICET Level II in Fire Alarm Systems.
• Low‑voltage electrical license as required by local/state authority.
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.

• High School/GED or equivalent experience.
• Associate…