Experienced Shop Foreman

Experienced Shop Foreman

Join our team as an Experienced Shop Foreman at Norfolk Truck Center.

Location:

736 Tidewater Drive, Norfolk, VA.

The main responsibility of the position is to ensure that repairs are completed correctly, efficiently, and safely by qualified technicians, while maintaining a consistently high level of customer service in the service department.

Norfolk Truck Center is a proud dealer of International, Battle Motors, Dennis Eagle Trucks, Cummins Engines, and Eaton Transmissions. We offer OEM training courses—both online and in-person—and provide state‑of‑the‑art diagnostic equipment required by manufacturers.

• Health, Dental, and Vision Insurance
• Disability and Life Insurance
• 401(k) program
• Annual boot reimbursement up to $75.00
• ASE training reimbursement
• CDL Testing and Physicals

• Ensure all repairs are assigned to technicians properly trained for the specific task, considering employee competence and shop capacity.
• Ensure compliance with manufacturer warranty and policy procedures.
• Monitor repair progress and address deviations in completion time.
• Keep repairs timely and within budget, maintaining customer satisfaction.
• Provide technical support to technicians as needed.
• Monitor shop conditions, including cleanliness, safety, and equipment status.
• Track technicians’ daily productivity and shop production to encourage continuous improvement.
• Maintain open communication with management regarding job status, updates, and changes.
• Open the shop before technician arrival and be the last to leave, ensuring all technicians have exited.

• Maintain high‑quality service repairs and minimize comebacks through periodic spot checks of completed jobs.
• Interact with service advisors for planning repair orders, ensuring work in progress meets expectations.
• Ensure repairs are charged out correctly.
• Maintain proper record of all repair order documents, ensuring none are missing and all are processed correctly.
• Report problems to the Service Manager and/or Fixed Operations Director.
• Ensure proper care, storage, and inventory of special tools.
• Stay informed about new equipment and tools, recommending purchases when needed.
• Perform other duties as assigned.

• Understand and stay current with federal, state, and local regulations affecting service operations (e.g., hazardous waste disposal, OSHA Right‑to‑Know).
• Represent Norfolk Truck Center professionally—tech uniforms will be provided.

• Assist technicians in developing their skills.
• Promote harmony and teamwork within the department and with other departments.
• Lead and mentor technicians, helping them advance their careers.
• Foster cooperation and teamwork among technicians and support staff.

• 3+ years of experience in a diesel truck shop.
• 3+ years in a leadership role or service dispatch role.
• Strong customer service and leadership qualities.
• Exceptional problem‑solving, conflict resolution, and communication skills.
• Driver’s license required; CDL a plus.
• Proficient with computers and basic office applications.
• Familiarity with dealership management software (e.g., CDK) preferred.