Residential HVAC Service Diagnostics Technician

What your day looks like Based in Norfolk, VA, you’ll start your morning with a schedule of residential service calls. You arrive prepared to listen to the homeowner, assess system performance, and pinpoint the root cause—whether it’s a finicky furnace, a sluggish air conditioner, or a heat pump that won’t keep up. From there, you’ll determine the right fix, complete the repair or maintenance, and clearly explain options so customers feel confident and comfortable year-round.

How you make an impact

Diagnose and troubleshoot issues across residential HVAC systems.

Repair and maintain furnaces, air conditioners, and heat pumps to restore peak performance.

Install replacement or new HVAC equipment when needed, following all applicable codes and standards.

Communicate findings, recommendations, and next steps in a friendly, easy-to-understand way.

Document work completed, parts utilized, and time on task with precision.

Keep current with emerging HVAC technologies, best practices, and tools.

Work safely—always—adhering to company procedures and regulatory requirements.

What you bring

High school diploma or equivalent; formal HVAC technical training preferred.

Valid HVAC certification and VA HVAC Journeyman Mechanic license.

At least 2 years of hands-on experience in residential HVAC repair and maintenance.

Sharp diagnostic mindset and keen attention to detail.

Clear, professional communication and customer service skills.

Self-starter who manages time effectively in the field.

Ability to lift and maneuver heavy equipment and work in varied conditions.

Technical toolkitHVACHVAC/R SystemsHVAC TroubleshootingHVAC Repair If you enjoy solving complex comfort problems and take pride in dependable workmanship, this role offers a steady stream of meaningful wins—one home at a time.