More jobs:
Job Description & How to Apply Below
YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural women's organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.
Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.
YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.
About the Position
Under the general supervision of the Chief Impact & Operating Officer, the Director of Survivor Advocacy & Crisis Response provides strategic leadership for YWCA South Hampton Roads' counseling, 24/7 crisis hotline, and victim advocacy services. This role ensures survivors receive comprehensive, trauma-informed, and culturally responsive support that promotes healing, empowerment, safety, and long-term stability.
This leader oversees clinical services, counseling, 24/7 crisis hotline, and victim advocacy programs while advancing service quality, ethical practice, and survivor-centered care.
Essential Duties
Program Leadership & Operational Oversight
- Provide strategic leadership and operational oversight for counseling services, 24/7 crisis hotline operations, victim advocacy, legal advocacy, and supportive survivor services.
- Ensure the delivery of trauma-informed, survivor-centered, culturally responsive, and equity-driven services that promote safety, healing, empowerment, and long-term stability.
- Oversee program planning, implementation, evaluation, and continuous quality improvement efforts across all survivor advocacy and support programs.
- Develop, implement, and monitor policies, procedures, and best practices related to counseling services, crisis intervention, advocacy, confidentiality, and participant care.
- Monitor program utilization, service outcomes, hotline responsiveness, participant engagement, and overall program effectiveness.
- Ensure alignment of services and programming with organizational mission, strategic priorities, and evolving community needs.
- Provide leadership, supervision, and support to clinicians, victim advocates, hotline staff, and program managers.
- Foster a collaborative, trauma-informed, and accountable workplace culture that supports professional growth, inclusion, and staff well-being.
- Oversee hiring, onboarding, training, scheduling, performance management, and staff development initiatives.
- Provide reflective supervision, coaching, and clinical-informed guidance to staff serving survivors impacted by trauma and violence.
- Promote staff resilience, retention, and sustainability through supportive leadership and wellness-centered practices.
- Oversee service documentation, participant records, hotline documentation, and outcome tracking to ensure quality and accountability.
- Ensure compliance with HIPAA, VAWA confidentiality requirements, ethical standards, accreditation standards where applicable, and all grant and funding requirements.
- Lead quality assurance and program monitoring activities to strengthen service delivery, participant experience, and program effectiveness.
- Utilize participant feedback, data analysis, and outcome measurement to evaluate services and drive continuous improvement initiatives.
- Coordinate with leadership, finance, and grants teams to support audits, reporting requirements, and contract compliance.
- Build and maintain strategic partnerships with courts, healthcare providers, schools, law enforcement, social service agencies, and victim service organizations.
- Represent the organization in community coalitions, coordinated response teams, and advocacy initiatives related to domestic violence, sexual assault, stalking, and human trafficking.
- Strengthen coordinated community responses and referral systems to improve survivor access to supportive services and resources.
- Identify opportunities for program growth, partnership development, and enhanced survivor support services within the community.
- Provide DART/SART trainings to partners (DART = Domestic Assault Response Team, SART = Sexual Assault Response Team)
- Support innovation in counseling access, advocacy models, and…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×