Service Coordinator; Case Manager III

Description

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. The NCSB offers services to individuals in acute crisis as well as integrated, person‑centered, and recovery‑oriented programming for individuals needing assistance in stabilizing in the community.

We are seeking a Service Coordinator (Case Manager III) in the Infant and Toddler Connection. This position provides service coordination for children and families receiving early intervention services through the Infant & Toddler Connection of Norfolk. Support a caseload of individuals with developmental delays, atypical development and/or a medical condition with a high probability of resulting in a developmental delay and their families to help the child and family access the resources necessary for the child to reach developmental milestones.

$54,190 - $56,087

• Work with the family from the initial intake appointment through assessment, IFSP development, IFSP reviews, annual assessments, and transition.
• Link individuals to needed resources and supports, including medical services, outpatient therapists, support groups, and preschool special education.
• Contact families monthly to check on progress and determine if there are changes in status and if supports are being delivered as expected.
• Coordinate with service providers routinely to ensure the child is making progress and the IFSP is in compliance with Federal and State regulations.
• Document all components of work in the electronic record within program expected timelines.
• Require travel in the community and home visits at families' homes and other community locations.

Bachelor's degree in a human services field.

Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

• Allied Health
• Child and Family Studies
• Counseling
• Criminal Justice
• Early Childhood (including growth and development; special education)
• Human Development
• Human Services
• Nursing
• Psychology
• Public Health
• Social Work
• Special Education

Master's degree preferred.

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.
• Must be able to obtain Early Intervention Case Manager certification through DBHDS (preferred).

Regular full‑time and permanent part‑time employees may receive paid holidays, vacation and sick leave, employer‑paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long‑term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer‑provided parking. Special project/grant employees are generally eligible for the same benefits of regular full‑time employees;

retirement, life insurance and participation in health plans vary depending on funding and authorization. Temporary/seasonal and part‑time employees are generally only eligible for employer‑provided parking and access to membership in credit union.

Retirement:
If hired after October 5, 2010, contributions of 5% of salary will be deducted toward the City of Norfolk Retirement System. If hired after January 1, 2022, contributions of 5% of salary will be deducted toward the Virginia Retirement System (VRS). These are pre‑tax payroll deductions.

Tuition Assistance Program:
Established to encourage employees toward continued self‑development and education. Eligible employees include permanent full‑time and permanent part‑time classified, unclassified permanent, full‑time special projects, and constitutional employees who have completed six months continuous service. The applicant’s school of enrollment must be an accredited institution.

The City of Norfolk is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, gender, race, color, creed, religion, sexual orientation, marital status, or disability.