Resident Services Assistant II

Description

YWCA is the oldest and largest multicultural women’s organization in the world. YWCA South Hampton Roads (YWCA SHR) is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

Under general supervision of the Survivor Services Manager, assist in the facilitation of basic need services for victims of violence at the YWCA SHR Emergency Shelter.

• Maintain active and effective communication with residents
• Provide shelter orientation services to shelter guests
• Respond to crisis situations in the shelter involving shelter clients, providing conflict resolution communication and ensuring client safety
• Provide comprehensive safety planning services to clients based on assessment results

• Provide in-person comprehensive intake sessions with new shelter clients within twenty-four hours of their arrival in the shelter
• Make appropriate referrals including mental health evaluations based on intake information
• Provide lethality assessments to shelter clients
• Provide trauma-informed crisis intervention, information and referrals to shelter clients as requested
• Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking

• Maintain client confidentiality in accordance with the YWCA SHR’s Confidentiality policy
• Maintain client case records in accordance with the policy and procedures
• Adhere to the YWCA SHR’s Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel
• Follow the organization’s protocol in maintaining records of on-going shelter client contact and calls through written case notes and the VADATA system
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Prepare and submit incident reports involving staff and residents

• Regularly walk the property to identify and address maintenance issues (also includes security system and outdoor areas of the property)
• Maintain records of all issues (compete incident reports, maintenance logs, etc.)
• Maintain shelter supplies, living spaces, and distribution of donated items (also includes water and consumable supplies)

• Assist in development, training, and supervision of staff
• Assist with and prepare for volunteer engagement

• Collect statistical data and other information to be provided to YWCA SHR staff
• Participate in on-going training and education regarding interpersonal violence, community resources, and medical personnel
• Attend in-service training and staff meetings as scheduled throughout the year
• Performs other duties as assigned

• Work with external partners to procure donations, etc. (Foodbank and retail rescue pick-ups)

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Education and Experience

• Combination of related education and experience equivalent to one (1) year in social work, human services, psychology, or other related field.
• One (1) year experience working with survivors of domestic, sexual, intimate partner violence.

Preferred

• Bachelor’s degree in psychology, social work, human services or related field.
• Two (2) years’ experience in the field.
• One year of supervisory experience required.

Other Requirements

• Must complete a background check.
• Must complete the YWCA SHR Onboarding and Advanced Training Program

Skills and Competencies

• Good organizational and interpersonal skills
• Demonstrated ability to maintain a calm and supportive demeanor at all times
• Demonstrate knowledge of the issues and dynamics involved with interpersonal violence
• The ability to work independently and manage multiple priorities and respond in a professional and reassuring manner
• Demonstrate ability to function as a part of a team with co-workers
• Demonstrate ability to work well with people of various ethnic, racial and socio-economic backgrounds
• Must complete the training program of the YWCA SHR
• Must…