Housing Choice Voucher Specialist

Housing Choice Voucher Specialist

Administers Housing Choice Voucher (HCV) program procedures to participants. Determines and verifies the Housing Assistance Payment (HAP) and Utility Allowance Payment (UAP) subsidy for individual clients. Administers HCV program procedures to landlords. Counsels participants and landlords on HCV matters and responds to participant and landlord inquiries. Maintains accurate records of client activity. Performs project assignments related to the administration of the HCV program.

Participates in audits and internal control measures.

Essential Functions

• Administers Housing Choice Voucher (HCV) program procedures to participants: determines participant eligibility/continued eligibility to participate in the HCV program; processes initial, annual and interim determinations/certifications; administers voucher portability eligibility procedures; establishes and maintains communications with participants; recommends the termination of participants from the HCV program as needed; identifies, executes, and monitors repayment agreements with clients; and acts to assure compliance with HCV policy and procedures.
  
  Collaborates with employees, social services agencies,
• Determines and verifies the Housing Assistance Payment (HAP) and Utility Allowance Payment (UAP) subsidy for individual clients: obtains income and family composition verification data; calculates HAP and UAP; enters data into database; notifies relevant parties of HAP and UAP amounts; and acts to assure timely payment of subsidy. Process rent calculation determinations based on verifications received.
• Administers HCV program procedures to landlords: determines landlord eligibility/continued eligibility to participate in the HCV program; processes eligibility and new property owner documents; verifies and documents rent reasonableness; requests housing quality standards (HQS) inspections; tracks inspection status on initial HQS inspections; monitors landlord compliance with HCV requirements; assures landlord compliance with program requirements; recommends the termination of landlord participation in program;
  
  identifies potential landlords to participate in HCV program; establishes and maintains communications with landlords, and tracks and reports vacancies; and acts to assure compliance with HCV legal requirements.
• Organize and conducts voucher educational issuance briefings to present and explain the voucher program to applicants and participants. Assist voucher holders in their searching of eligible/affordable housing to lease. Counsel's participants and landlords on HCV matters and responds to participant and landlord inquiries maintains current knowledge of HCV regulations and requirements; receives inquiries; responds to inquiries with courtesy and tact; performs portability orientations;
  
  and advises, and advises, counsels, and guides participants and landlords on HCV matters.
• Maintains accurate records of client activity verifies and enters participant and landlord data into HCV database per standard procedures; maintains hard copy participant files per standard procedures; prepares and submits accurate periodic reports on client activity; and acts to maintain the security and confidentiality of client data.
• Receives and monitor complaints from participants, investigate fraud reports and determine continued program eligibility or the necessary correction needed. Performs project assignments related to the administration of the HCV program: may perform assignments including but not limited to fraud investigations, participant/landlord dispute resolutions, property damage claims; and program research assignments.
• Participates in audits and internal control measures: presents files for periodic review; responds to auditors' inquiries; prepares and submits reports on file or client activity; and acts on audit findings.
• Performs a variety of administrative activities related to HCV processing; prepares a variety of reports, correspondence, and memoranda; and updates and maintains records of HCV process and activity.
• Performs other related work as required.

Performance Standards

• Accurately determine and process participant eligibility and certifications in compliance with HUD and agency guidelines.
• Correctly calculate HAP and UAP amounts; ensure timely entry and processing.
• Verify landlord eligibility, process required documentation, and monitor compliance with HCV regulations.
• Ensure adherence to HCV policies; recommend terminations or repayment agreements as needed.
• Provide accurate, timely responses and guidance on HCV policies and procedures.
• Conduct voucher briefings and assist participants with locating eligible housing.
• Maintain complete, accurate, and confidential records in both digital and hard-copy formats.
• Investigate complaints and fraud reports; take appropriate follow-up action.
• Support audits by maintaining compliant files and responding to findings.
• Complete required reports, correspondence, and forms promptly and…