Resident Services Assistant II

Ywca South Hampton Roads Emergency Shelter Resident Services Assistant II

Ywca is the oldest and largest multicultural women's organization in the world. Ywca South Hampton Roads (Ywca SHR) is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

Serving approximately 8,000 individuals each year, Ywca SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. Ywca SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.

Ywca SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.

Under general supervision of the survivor services manager, assist in the facilitation of basic need services for victims of violence at the Ywca SHR emergency shelter.

Customer Service

• Maintain active and effective communication with residents
• Provide shelter orientation services to shelter guests
• Respond to crisis situations in the shelter involving shelter clients, providing conflict resolution communication and ensuring client safety
• Provide comprehensive safety planning services to clients based on assessment results

Advocacy

• Provide in-person comprehensive intake sessions with new shelter clients within twenty-four hours of their arrival in the shelter
• Make appropriate referrals including mental health evaluations based on intake information
• Provide lethality assessments to shelter clients
• Provide trauma-informed crisis intervention, information and referrals to shelter clients as requested
• Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking

Compliance

• Maintain client confidentiality in accordance with the Ywca SHR's confidentiality policy
• Maintain client case records in accordance with the policy and procedures
• Adhere to the Ywca SHR's mandated reporter policy in collaboration with law enforcement, and forensic and medical personnel
• Follow the organization's protocol in maintaining records of on-going shelter client contact and calls through written case notes and the vadata system
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Prepare and submit incident reports involving staff and residents

Facilities

• Regularly walk the property to identify and address maintenance issues (also includes security system and outdoor areas of the property)
• Maintain records of all issues (compete incident reports, maintenance logs, etc.)
• Maintain shelter supplies, living spaces, and distribution of donated items (also includes water and consumable supplies)

Personnel

• Assist in development, training, and supervision of staff
• Assist with and prepare for volunteer engagement

Administration

• Collect statistical data and other information to be provided to Ywca SHR staff
• Participate in on-going training and education regarding interpersonal violence, community resources, and medical personnel
• Attend in-service training and staff meetings as scheduled throughout the year
• Performs other duties as assigned

Other

• Work with external partners to procure donations, etc. (foodbank and retail rescue pick-ups)

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Minimum requirements

Education and experience

· Combination of related education and experience equivalent to one (1) year in social work, human services, psychology, or other related field.

· One…