Administrative Advocate

Description

YWCA is the oldest and largest multicultural women’s organization in the world. YWCA South Hampton Roads (YWCA SHR) is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.

Under general supervision of the Director of Survivor Services, this position is responsible for performing administrative support work to include assisting the counseling department.

• Provide crisis intervention counseling and coordinating referral services, as well as providing advocacy and information to walk-in crisis clients
• Maintain client confidentiality in accordance with the YWCA SHR’s Confidentiality policy
• Answer office and hotline telephone lines, providing telephone support to clients and allied professionals
• Respond to telephone inquiries, greet visitors, and schedule counseling appointments via an electronic health record
• Keep the front desk, meeting rooms and all waiting areas tidy and presentable with all necessary materials
• Ensure rooms are maintained and fully equipped cleaning and sanitizing offices, meeting rooms, kitchenettes and public areas
• Respond to crisis situations involving program participants
• Data entry for phone calls, walk-in crisis clients, weekend crisis services, as well as data entry support to staff within electronic case management system
• Respond and facilitate counseling referrals submitted through electronic case management system
• Attend staff meetings, volunteer in-service, and related professional activities as assigned
• Provide education to the community as well as YWCA staff, interns and volunteers on YWCA services and interpersonal violence
• Complete billing tasks as assigned including processing payment from participants for rendered services
• Oversee office supply needs and submit supply orders
• Document staff meeting minutes and distributes to staff and/or appropriate meeting participants as requested
• Organize program materials, prepare invitations and special mailings, guides, manuals, and/or training materials
• Create and distribute monthly staff newsletter
• Direct and train interns and/or volunteers who are supporting the Administrative Advocate’s duties
• Distribute counseling department’s mail
• Perform other duties as assigned

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Education and Experience

• Requires a high school diploma and 2-3 years of related administrative support experience or;
• An Associate’s Degree and at least two years of customer service experience preferred.
• Minimum of (1) year of experience working with crisis clients, preferably with a non-profit organization.
• Experience and/or training in crisis intervention and de-escalation with…