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Job Description & How to Apply Below
Norfolk, United States | Posted on 07/17/2026
We are seeking a skilled and motivated Junior Service Now Developer to manage, design, and implement Service Now solutions for operations and development teams. The ideal candidate will be responsible for creating innovative proof‑of‑concept applications, designing workflows, and maintaining the platform in alignment with industry best practices. This role offers an exciting opportunity to work on complex Service Now implementations while collaborating with cross‑functional teams to deliver high‑quality solutions.
Key Responsibilities- Proven knowledge of basic Service Now functionality and ability to explain it to new users.
- Develop proof‑of‑concept applications on the Service Now platform to support business initiatives.
- Design technological solutions based on functional specifications, ensuring efficient and scalable implementation.
- Create, implement, and optimize Service Now workflows and procedures for streamlined processes.
- Design and develop customized Service Portal pages and widgets to support business needs and enhance user experience.
- Track, document, and resolve defects, ensuring issues are addressed in a timely manner.
- Participate in User Access Testing (UAT) to gather feedback from stakeholders, including ITIL process owners and clients.
- Manage update sets for transferring code to test and production environments.
- Monitor health, usage, and overall compliance of Service Now and its applications.
- Process automation within the Service Now instance and other Information Services applications.
- Providing updates, status, and completion information to tickets in the work queue regarding current assigned incidents, resolution efforts, and projects.
- Bachelor’s degree from an accredited university in one of the following fields:
- Software Engineering
- Computer Engineering
- Related technical discipline
- Candidates from recognized technical universities such as Virginia Tech, Old Dominion University (ODU), or similar accredited institutions are encouraged to apply.
- 0–2 years of software development experience (academic projects, internships, or entry‑level experience acceptable)
- Experience in Service Now modules ITSM
- Experience in configuring Service Now using Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts.
- Excellent communication and collaboration skills, with the ability to gather and understand requirements from internal and external stakeholders.
- Strong analytical, problem‑solving, and decision‑making skills.
- Familiarity with Scrum or Agile development methodologies.
- Active Secret Clearance OR ability to obtain a Secret Clearance
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