Dispatcher, Transportation

Brief Description

Here is an opportunity to join one of the most well‑known companies in the Maritime Industry. Moran Towing Corporation () has an opportunity available for a Dispatcher for Moran Norfolk. This is a full‑time, salaried, exempt position reporting to the Operations Manager. Moran Towing Corporation is one of the oldest companies in America and has prospered by continuously reinventing itself for over 160 years.

Starting in 1860 as a tugboat company, we have grown from those roots to become a dominant provider of commercial ship docking services, marine transportation, LNG support operations, environmental recovery, and commercial diving services. While economies, cultures, markets, and technology will always continue to evolve, our steadfast commitment to partnering with our employees and customers to solve our customers’ marine requirements has enabled us to stay the course year after year.

The Dispatcher is responsible for coordinating and supporting Moran tugs in Norfolk port operations. The Dispatcher uses discretion and independent judgment to represent Moran with regard to port operational matters, and coordinates closely with the General Manager, Operations Manager, shoreside employees, tug crews, customers, agents, and docking pilots to ensure the safest, most timely and advantageous use of Company assets. Specific responsibilities include scheduling and dispatching tugs and coordinating tug movements, using knowledge of tug capabilities to effectively allocate resources to the needs of assisted vessels, managing and responding to operational inquiries, and using phone, radio, and computer communications to efficiently and accurately transmit operational assignments.

The Dispatcher also develops reports and compiles statistics on vessel job assignments to inform the Company’s decision on future tug jobs. This position requires the ability and willingness to work different hours of the day or night, weekends, and overtime days/hours as business needs require.

• Facilitate the communication of information between tug and shoreside personnel, including transmitting orders, gathering vessel traffic information, and coordinating dockside activities.
• Develop and execute effective operational plans to dispatch tugs, pilots, and crews based on the safest and most efficient service and the daily needs of the port.
• Coordinate the dispatch of tugs with pending jobs to meet Moran and customer requirements while ensuring that crew regulatory work hour limitations are maintained.
• Confer with customers and/or agents, docking pilots, and appropriate crew and shoreside personnel to resolve questions, problems, and requests for service or equipment.
• Monitor and review vessel traffic for status accuracy and identify potential problems and deviations from daily plans.
• Recognize and report real‑time business opportunities to Moran management.
• Identify and utilize external resources, including hiring outside contractors, when required to meet customer needs when internal personnel are unavailable.
• Prepare and communicate daily position reports to customers and management, along with any other pertinent information related to vessel activities or customer‑specific requirements.
• Assist in supporting vessel requests from Operations personnel.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Always maintain a “safety first” posture and promote safety compliance through example.
• Promptly report any incidents as per OPPM and all accidents or emergencies to applicable emergency response personnel and to relevant management.
• May review invoices and/or re‑bills and be responsible for inputting into Helm and COR
  360.
• May prepare daily worksheet for scheduled vessel movements and document schedule changes as they occur.
• May coordinate fuel/lube purchases for tugs.
• Perform other responsibilities as assigned.

• Minimum high school diploma.
• Demonstrated good computer proficiency in keyboarding and with Microsoft Office programs, especially Outlook, Word, and Excel.
• E…