Landside Attendant

Position: Landside Attendant I
Begin a challenging career with the Norfolk Airport Authority, a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

Job Title: LANDSIDE ATTENDANT I

Shift Schedule:Evening Shift: 2:00PM to 10:30PM (30-minute lunch and two 15-minute breaks), will also be required to fill in on all shifts as needed.

(Full-time, 40-hour work week with rotating days off)

Starting Rate: $19.9006 PER HOUR / $41,393.2141 ANNUAL

CLOSING DATE:
This job announcement will be open until filled.

INTERESTED APPLICANTS MUST SUBMIT THE REQUIRED DOCUMENTS IF YOUR APPLICATION IS SELECTED TO MOVE FORWARD IN THE EMPLOYMENT PROCESS:

MUST SUBMIT YOUR CURRENT DMV DRIVING RECORD TO:

naaap or Fax to

A current copy of your DMV driving record (dated within the last 30 days of posting date). You can go online to request a copy of your driving record at www.dmv.virginia.gov

ABOUT US:Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina, including the Outer Banks. It has enjoyed four consecutive years of record traffic with nearly 4.9 million passengers in 2025. Its eight commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our "Here & There For You" brand to life for every passenger and fellow employee.

We have a demonstrated commitment to cultivating a positive, collaborative work environment that supports our values of professionalism, responsiveness, innovation, diversity, excellence (P.R.I.D.E.) as outlined in our Strategic Plan.

OUR MISSION:The mission of Norfolk Airport Authority is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

JOB SUMMARY: This position is responsible for providing exceptional customer service to airport customers through multiple potential points of interaction. Patrol the parking facilities and curbsides for potential issues and report any findings to the Shift Supervisor or other appropriate personnel.

ESSENTIAL JOB FUNCTIONS: The following duties are typical for this position. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Provide excellent customer service and assist patrons promptly and courteously.

Monitor, staff and perform regular patrols in all parking facilities including surface lots and garages, and all curbsides including departures, arrivals and ground transportation operations areas as assigned, and directed. Report any issues to the Shift Supervisor or other appropriate personnel as directed.

Provide patrons with accurate information regarding parking rates, availability, ground transportation operations, airport information, and directions across multiple communication avenues.

Assist patrons with locating their vehicles in a prompt and courteous manner.

Assist patrons with ground transportation needs and options in a prompt and courteous manner.

Assist patrons requiring a jump start in a prompt and courteous manner.

Responsible for the timely and accurate completion of the nightly license plate inventory.

Responsible for performing space counts in a timely and efficient manner as and where directed.

Responsible for various tasks on the curbsides including staffing the taxi stand and ensuring that all ground transportation operations are running efficiently at all times.

Responsible for ensuring that vehicles on the curbsides are not left unattended and are stopped only when actively loading / unloading.

Performs various tasks in the Parking Operations Center as assigned and directed to include but not be limited to assisting patrons via intercoms, telephone and in the lanes as needed.

Ensures that all parking transactions in assigned exit facilities are processed in a timely and accurate manner and in accordance with all Authority and departmental policies and procedures.

Maintains an accurate record of all revenue…