Cargo Operations Analyst Guam in NORFOLK, Virginia

Cargo Operations Analyst

American President Lines (APL), part of the CMA CGM Group, is the premier U.S.

-flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides global container transportation through our extensive international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions.

With proven knowledge and expertise, we help our customers navigate complexity and seize opportunities in the dynamic global marketplace. As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping.

As a Cargo Operations Analyst supporting APL (Guam) one will execute a multi-functional role of customer service, finance, and operations responsibilities. This position serves as the principal contact for all vessel and equipment operations, customers inquiring about either import or export cargo, and expediting all issues by quickly resolving to reduce service failures or loss of business. This position supports overall business strategy and requires associates who are passionate about customers, can demonstrate the ability to adapt to our industry's constant changing environment, execute the essential functions and duties as well as the day-to-day responsibilities.

Functions & Duties

• Responsible to manage all aspects of both import and export shipments including, but not limited to bill of lading release, providing information to customers related to sailing schedule, cut-off/early return dates, equipment availability, routing, track & trace both containers and chassis, change of destination (COD), container swaps, re-exports, etc.
• Address customer inquiries/requests received via email/telephone, utilizing corporate information, local tools, and third-party data to ensure compliance with government regulations, company policies, and trade directives.
• Research and resolve import or export issues through root cause analysis and serving as liaison with external customers without delay to reduce service failures. For escalated issues, ensure to provide management resolution options for corrective action.
• Liaise with internal departments including origin/destination agents, account receivables, and GBS to assist customers with remittance advice regarding payment posting, duplicate/over/short payments, balances & offsets to ensure their account is current.
• Review and reconcile supplier/vendor invoice discrepancies.
• Re-bill customer for transport related expenses when applicable.
• Produce and issue load/transportation orders, vessel operations related reports (lift projections, HI BIO & wharfage reports, shift reports, etc.), and neighbor island schedules for terminal operators, stevedores, husbandry, customs, drayage, and barge suppliers/vendors.
• Interface with both internal and external teams for both import and export vessel and equipment operations including, but not limited to serving as customs liaison for scheduling mobile RPM (radiation portal monitoring), monitoring partner vessel allocations to maximize slot utilization, maintains equipment pool levels, organizes the collection/assembly of hazardous declarations to reconcile against dangerous cargo manifests, distribute temperature-controlled and out of gauge (OOG) cargo manifests, approve late gate authorizations, resolve terminal/gate receipt/delivery issues, orders National Cargo Bureau (NCB) surveys as needed, etc.
• Ensures over-the-road compliance for door deliveries, neighbor island moves, military cargo, and the chassis pool.

Miscellaneous Related Duties or Projects As Assigned

Knowledge, Skills, Abilities

• Proficiency using Microsoft Office products, especially Excel.
• Understanding of phone etiquette, background handling international customers a plus.
• Concept comprehension of active listening, which includes demonstrating empathy.
• Must have a strong…