Passenger Service Dispatcher

Passenger Service Dispatcher Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints.

With over 23,000 employees across 4,000+ locations in North America and Europe, we are reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

The Passenger Service Dispatcher oversees the operation and ensures Wheelchair Assistants are directed to flights in the most efficient manner. This position works as part of a team to assure proper information is communicated from clients and passengers, ensuring timeliness of the agents arriving for flights. Continuous planning and timely communication are essential for an effective operation.

• Receives and prepares tickets at the start of the day and processes them for the wheelchair crew.
• Receives calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status.
• Performs general clerical duties including pedestrian copy, faxing, mailing, and filing.
• Relays work orders, messages, and information to or from work crews using telephones or two‑way radios.
• Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles.
• Responsible for filling in for Wheelchair Assistants as necessary.

• High school diploma/GED or equivalent work experience.
• Must be at least 18 years old.
• Available to work various shifts.
• Ability to obtain an Airport Badge is required.
• Operations experience is preferred.
• Ability to multi‑task is required.
• Customer service experience preferred.
• Experience in dispatching and/or coordinating transportation routes for groups of people.
• Skill in communicating using two‑way radio and telephone equipment.
• Computer skills, including Microsoft Office, internet, e‑mail. Excel experience preferred.
• Ability to meet attendance schedule with dependability and consistency (flexible to work overtime as required).
• Dispatcher and computer experience preferred.
• Ability to work with private information in a confidential and professional manner.
• Ability to stand for long periods of time.

Employees are expected at all times to present a professional, business‑like image, even when working behind the scenes. The company policy requires each employee’s dress, grooming, and personal hygiene to be appropriate to the work situation and consistent with business standards.

• For male employees a fully grown, well‑maintained mustache, beard or goatee is permitted.
• No visible tattoos or body piercings are allowed. Tattoos must be covered by uniform or other agreed means.
• Clean and well‑maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.

Employees are regularly required to use hands and fingers, communicate with customers and coworkers, sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend frequently. The employee must be able to lift and move up to 75 pounds regularly and move relatively quickly. Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus.

Salary Range
: $16.00 per hour (+ tips). This role is eligible to earn tips in addition to the posted hourly rate.

Benefits:
Eligible employees participate in various benefits plans, including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k), and paid time off.

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant on the basis of these characteristics.

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