Helicopter Ground Operations Crew Member

Full Time Norfolk, VA, Norfolk, VA, US

Salary Range: $20.00 To $25.00 Hourly

Helicopter Ground Operations Crew Member

Department: Ground Operations

Reporting To: Ground Operations/PPE Manager

FLSA Status: Hourly, Non-Exempt

Position Available:Full-time (At least 40.00 hours per week)

Schedule: The role is primarily Monday - Friday between normal business hours of 8:00am - 4:00pm. However, this schedule is subject to change and can fluctuate week-to-week based on operational needs and varied flight times. Note that Ground Operators are required to report for duty approximately 1.5 hours prior to the first scheduled flight of the day.

Company Description &

Position Summary:

Heli Service USA is proud to be the first and only helicopter operator supporting the development of offshore wind in the United States. We have a proven track record of performance having been ready for our customers on-time and are currently serving all developers and major tier-1 suppliers. Heli Service USA is a Veteran owned and operated business, staffed locally, with over fifty percent of our employees having served in the military.

Heli Service USA has been able to build off their over three decades in operation, supporting offshore wind customers with crew-transfer, hoisting, cargo, and helicopter emergency medical services (HEMS).

Heli Service USA is looking for dynamic personnel to support offshore windfarm construction, operations, and maintenance. Ground operations staff support a fleet of AW-169 helicopters and associated flight operations. They perform loading and unloading of baggage and freight as well as other duties in relation to preparing aircraft for flight. Responsibilities will also include passenger check-in, outdoor ramp operations, aircraft cleaning, daily facility cleaning/general upkeep, security, operations, and commissary duties as required.

This position will be locally based in Norfolk, Virginia. The individual hired for this position must be willing to travel for a few days upon hire to our company headquarters located in North Kingstown, RI (Quonset State Airport) for proper training.

Duties & Responsibilities

• Loading & Unloading Cargo: Managing passenger baggage, freight, and equipment.

Communication with Dispatch & Flight Crew: Coordinating ground support and relaying important information.

Safety and Security Compliance: Adhering to aviation regulations and emergency procedures.

Weather Monitoring: Keeping track of conditions that may affect flight operations.

Passenger Assistance/Check-In: Helping with boarding process, baggage checks, safety briefings, and special accommodations.

Record Keeping: Maintaining logs of safety and no cellphone policies for procedures for boarding the helicopter as requested by our customers.

• Facility Cleanliness: Maintain cleanliness in passenger terminal, company hangar, and ramp areas, while ensuring stock is organized and products are properly displayed and readily available.
• Passenger PPE Handling: Assisting with the cleaning and inspection of suits upon return to service and instructing passengers on the proper donning and use of PPE for the duration of their rental.
• Pre-Flight Inspections: Conducting routine checks to verify aircraft readiness.
• Additional Duties:Performing other duties as assigned, while maintaining a high level of productivity throughout the shift. During periods without passenger activity, employees are expected to support terminal cleanliness and assist in the PPE area within the hangar.

Qualifications

Required:

• Must live within a one-hour commute of our Norfolk, Virginia base operations.
• We are seeking a dependable team member who demonstrates consistent attendance and punctuality. Candidates…