Front Office Coordinator,Student Counseling Services Job Normal area,Illinois USA,Administrative/Clerical

Job Summary

Under the supervision of the Office Administrator, perform clerical duties requiring discretion, compliance with all federal and local confidentiality practices, and independent judgment to facilitate the smooth and efficient administration of the Student Counseling Services reception area. Responsible for greeting, receiving, and checking in all clients and guests, as well as answering/screening department telephone calls and assisting students with accessing services and/or making appointments.

This position will maintain electronic files of information regarding current and past clients of the agency. Staff members, as well as master's and doctoral externs and interns, depend on incumbent for the organization and knowledge of all these files and SCS processes. As such, strong oral communication with a diverse clientele is absolutely necessary.

Benefits

Insurance benefits, including health, dental, vision, and life
Retirement and supplemental retirement planning options
Tuition waiver benefits available to staff as well as their eligible dependents
Paid holiday /administrative closures during Thanksgiving and Winter Breaks
Paid benefit time

Salary Rate

$18.32 - $18.97 per hour

Required Qualifications

High school diploma or equivalent.

Any one or combination totaling two (2) years (24 months) from the categories below:

A. College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
B. Work experience performing office/clerical activities, including the use of computer systems.

One (1) year (12 months) of work experience comparable to the second level of this series. This work includes performing office support tasks requiring knowledge of general office and departmental procedures and methods, operating a variety of office equipment, and operating computer systems (word processing, database, and software packages).

Preferred Qualifications

Working knowledge of office support and routine office practices and procedures

Ability to keyboard accurately at a rate of 40 net w.p.m.

Thorough knowledge of spelling, grammar, punctuation, sentence and paragraph structure, and formatting

Skill in oral and written communication

Ability to operate standard office equipment such as document production and reprographic equipment

Ability to utilize various software packages

The successful candidate will have excellent clerical, computer, organizational, time management, communication and people skills.

Must maintain knowledge of SCS and University procedures, as well as State and Federal confidentiality laws.

Work Hours

8:15am to 4:45pm, Monday, Tuesday, Thursday, and Friday
10:45am to 7:15pm, Wednesday

Functional Expectations

Remain at a workstation for extended periods

Effectively communicate on a daily basis

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

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Front Office Coordinator, Student Counseling Services