Program Assistant,Financial Aid Job Normal area,Illinois USA,Administrative/Clerical

Financial Aid Assistant

We seek applicants for a full-time position to assist with daily operations and administrative processes in Financial Aid, with an emphasis on supporting the annual awarding of scholarships, including all promotion and selection processes. General responsibilities include, but are not limited to:

Provide telephone and front desk reception in a courteous and professional manner for the Financial Aid Office. Monitor incoming email. Give information and route inquiries as appropriate.
Assist in processing institutional scholarships, including the promotion, selection, and awarding processes
Advise prospective and current students/parents regarding financial aid programs, application, policy, and eligibility, elevating discussions to other Financial Aid staff as appropriate. Assist students in the completion of the FAFSA application as needed.
Coordinate data entry of financial aid documents into People Soft and other systems
Work cooperatively within Enrollment Services and across the College to resolve individual student financial aid situations
Assist in processing Federal Direct Stafford and Plus Loans in compliance with regulations set forth by the U.S. Department of Education

Requirements:

Associate degree or appropriate experience/education

Excellent written, verbal, and interpersonal communication skills

Ability to work effectively and inclusively with diverse populations of students and families, employees, and the public

Excellent judgment and discretion in dealing with confidential financial matters, and the ability to handle difficult situations

Desired

Qualifications:

Proficiency with Microsoft Office applications, such as Word, Excel, and Outlook

Financial aid experience

Community college experience

Familiarity with People Soft administrative software

Applications received by July 17, 2026 will receive priority consideration, with review of applications continuing as needed. THIS POSITION IS BASED IN CENTRAL ILLINOIS AND ABILITY TO BE PRESENT ON-CAMPUS/IN-PERSON IS REQUIRED. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Heartland Community College is an equal opportunity institution. HCC values equity, diversity and inclusion. We create a collegial and welcoming culture by taking collective responsibility in the creation, protection, and enhancement of an equitable, diverse, and inclusive campus community.

Program Assistant, Financial Aid