Event Technician, Audio Visual - Bloomington-Normal Marriott Hotel & Conference Center

Position Overview

A Technician is responsible for the set up and operation of basic/small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

• Equipment Operation – Ensures flawless event execution through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Customer Service –
  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.
• Technical Ability –
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem‑solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge –
  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
  • Uses equipment sheets to determine the equipment scheduled for set up and for strike; interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up‑selling techniques.
  • Works with clients to finalize invoices.
  • Completes order entries in Navigator, as needed.

• High School Diploma required. Associate’s degree is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to. (See: )
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year. For technical external requirements, view our career path here:
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

• Deliver World Class Service – Hospitality, Ownership
• Do The Right Thing – Instills Trust, Safety Conscious
• Drive Results – Action Oriented
• See The Big Picture – Tech Savvy
• Value People – Communicates Effectively

• Standing: 4‑5 Hours
• Walking: 4‑5 Hours
• Lifting 16‑50 lbs.:
  Frequently (occasionally 51‑100 lbs.)
• Carrying 16‑50 lbs.:
  Frequently (never over 100 lbs.)
• Other tasks as listed in the original description.

Work is performed in a hotel/convention center with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions range from moderately quiet to noisy volumes. Teams may work in multiple hotel locations and may be on call for irregular hours, evenings, weekends, and holidays. Appearance guidelines are defined by Encore.

Work is performed at event venues and in a warehouse setting. Conditions are similar to the hotel environment. On‑call status, irregular hours, and adherence to appearance guidelines apply.

Hourly Pay Range: $14.22 – $18.49. Compensation is based on location, travel, and relevant experience. Positions may be eligible for overtime, bonuses, or incentives. Encore offers comprehensive benefits worldwide and supports an inclusive culture.

Encore is an equal opportunity employer. For details on our commitment to inclusivity and belonging see: