Alumni Support Specialist

Title: Alumni Support Specialist

Division Name: University Advancement

Department: Alumni and Donor Engagement

This position serves as the primary point of contact for the Alumni Engagement office, answering and directing phone calls and welcoming alumni and visitors. The role also functions as the event registrar, assisting alumni, donors, and friends of the University with event inquiries, registrations, and database management. The position works closely with professional staff throughout the event and program planning process, including marketing, guest list management, participant communication, and pre-event coordination.

The staff member is expected to work independently, applying general office knowledge in word processing, database use, and support of alumni events.

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday and administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: (Use the "Apply for this Job" box below)./

$18.75 - $19.45 per hour

• Outstanding interpersonal skills, enjoys interacting with alumni and University constituents whether in person or on the phone as this is the first point of contact for customers.
• Capability to effectively prioritize and complete work projects with little direction and frequent interruptions.
• Experience in database management, including maintaining data integrity and generating reports.
• Excellent organizational abilities, keen attention to detail, and high level of accuracy. Excel and Microsoft Word is required.
• Candidate must be a self-starter, with strong working habits and ability to meet deadlines consistently.

8:00am to 4:30pm, Monday through Friday. Will occasionally be required to work outside of normal work hours to support events and activities, which could include evenings and/or weekends.

• Effectively communicate on a daily basis.
• Remain at a workstation for extended periods.
• Move about in various locations across campus as needed to complete day-to-day work.

August 2026

Breanna Crippen
Human Resources

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This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at .