Customer Service Agent

Join the Bruegge and Co. Team – Where Customer Service Makes a Difference

Do you thrive on helping people, solving problems, and turning difficult customer situations into positive experiences? Are you highly organized, confident on the phone, and enjoy working closely with both customers and operational teams?

If so, we'd love to meet you.

At Bruegge and Co., we’re more than just a furniture retailer—we’re a family‑owned company with over 150 years of history serving Central Illinois
. Unlike large corporations, we value strong relationships, teamwork, and creating a workplace where every employee has an impact.

Position:
Customer Service Agent

Pay: $18 - $20 per hour

At Bruegge and Co., your voice matters. You’ll be part of a supportive team that works together to create exceptional customer experiences while helping customers through every stage of their journey.

• Paid Time Off (PTO) – start accruing immediately
• Health, Dental & Vision Insurance
• Life Insurance
• Up to 3% SIMPLE IRA Match
• Employee Discounts
• Up to $5,000 Annual Education Assistance
• A positive, team‑oriented culture where coworkers genuinely support one another

Founded in 1872, Bruegge and Co. is built on a commitment to serving our customers and community with integrity and care.

Our Core

Purpose:

Live With Passion. Build for the Future. Be Extraordinary.

• Protect the Legacy
• Care Deeply
• Build Lasting Relationships
• Enjoy the Journey
• Dare to Win

We’re looking for someone who:

• Enjoys talking with customers and building trust
• Stays calm and professional when navigating difficult situations
• Has a talent for de‑scalating customer concerns and finding solutions
• Loves staying organized and managing multiple tasks at once
• Communicates effectively with customers, coworkers, warehouse teams, and delivery personnel
• Is dependable, coachable, and team‑oriented
• Takes pride in delivering exceptional customer experiences

As a Customer Service Agent, you’ll be the connection between our customers, warehouse, delivery teams, and service departments to ensure every order is handled with care and accuracy.

Your responsibilities will include:

• Answering customer questions by phone and email
• Resolving delivery concerns, service requests, claims, and product issues with professionalism and empathy
• Helping customers feel heard while confidently navigating and resolving challenging situations
  
  Coordinating and scheduling deliveries to ensure a smooth customer experience
• Communicating with warehouse and delivery teams to prevent errors and delays
• Monitoring deliveries and proactively updating customers when needed
• Managing exchanges, service requests, and order adjustments
• Scheduling technicians and coordinating repairs and parts orders
• Maintaining accurate records and service documentation
• Supporting store teams with customer‑related questions and solutions
• Tracking service metrics and identifying opportunities to improve the customer experience

Previous customer service, dispatching, logistics, scheduling, warehouse coordination, or technical support experience is helpful—but not required.

What matters most is your ability to communicate effectively, stay organized, solve problems, and create positive outcomes for our customers.

If you’re looking for a career with a stable, family‑owned company where your customer service skills truly make a difference, we’d love to hear from you.

Apply today and become part of the Bruegge and Co. family.