Entertainment & Gaming Attendant, Customer Service Rep

Job Title: Attendant

Department: Varies

Reports to: Assigned District Manager

FLSA: Hourly – Non-Exempt

Effective Date revised: April 30, 2024

Under the supervision of the District Manager hired in specific location. Primary responsibilities are to provide exemplary customer service to patrons of parlors. Duties and accountability include but are not limited to gaming tracking and payouts, register accountability, general cleaning, and upkeep of gaming equipment. The Attendant must have good attendance habits.

• Must always adhere to dress code.
• Must contact Lucky Lincoln when gaming equipment breakdown arises while on duty.
• Must report all Parlor issues of concern directly to the Lead Attendant or District Manager timely.
• Must count drawer and verify funds before starting and ending the shift.
• Must verify and sign shift checklist on daily assigned shifts with dates and times.
• Must place voucher numbers on tracking log.
• Must read and adhere to all policies and procedures.
• Must carry out accurate redemptions.
• Must ring all transactions through POS system.
• Discounts for alcohol must be in keeping with proper days of discount.

• Following company attendance policy
• Following company policy for absences
• Must check and follow your assigned schedule.
• Must be able to cover shifts when short-staffed or unscheduled call-offs.
• Must be flexible with time as assigned.
• Understanding that you must wait for the next shift person to relieve you (Parlor cannot be left unattended)

• Attending to customers' needs for snacks and drinks.
• Making sure that customers know how to play the games.
• Making sure that customers know about the loyalty program.
• Informing customers of the specials.
• Answering Parlor phones.
• Contacting the terminal operators as needed.
• Must check all customers' entering parlors' state identification of 21 years of age.

• Cleaning of floors, bathrooms, gaming machines & chairs
• Cleaning of waiting area
• Vacuuming & dusting
• Windows
• Emptying trash
• Keeping the outside area of the building free of trash

• Checking expiration dates on products available to customers
• Rotation of stock to ensure that products are used prior to expiration dates.
• Put away stock as it is delivered.
• Restocking inventory at the Attendant Desk for customer use

• Must obtain Food Handler and Bassett Certification – 30 Days from hire date
• Customer Service – As required.

• Age Requirement – 21 years of age
• Must be able to lift, carry, push, pull, and or move objects of 20 lbs.
• Must be able to read, write, and speak English.
• Bilingual welcome, primary proficient language is English.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.

• Other duties