Financial Aid Representative

Job no: 521358
Work type: On Campus
Location: Normal, Illinois

Title: Financial Aid Representative (2 positions)
Division Name: Academic Affairs
Department: Financial Aid Office

This position serves as the initial contact for institutional financial aid inquiries, including emails, phone calls, and front desk reception. Duties include counseling, advising, and directing inquiries for applicants and recipients of student financial aid. Financial Aid Representatives are responsible for understanding and maintaining an extensive understanding of financial aid programs, processes, requirements, and policies. This position provides assistance with receiving and preparing forms and documentation necessary for processing aid.

Responsibilities also include assistance with administrative work and computer data entry. This position also represents the office at on and off-campus events.

University Benefit Highlights:

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday /administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: (Use the "Apply for this Job" box below)./

$17.03 - $22.13 per hour

8am to 4:30pm, Monday through Friday. Occasional evenings and weekends required.

April 2026

• Transcripts - See Special Instructions to Applicants for additional options
• Certification of Retirement Annuity

Please Note
:
These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience.

Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If using education to qualify, college or university transcripts (may be unofficial) must be submitted prior to the Final date to receive applications to receive maximum eligible points on the exam. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the Final date to receive applications.

Transcripts, and/or military service documentation may be faxed or mailed to Human Resources by the Final date to receive applications:

Fax: , Attn:
Mackenzie Chapman

Address:
Illinois State University
Human Resources
Campus Box 1300
Normal, IL

The Civil Service examination for this classification is based…