Patient Services Representative- BMC Physical Therapy

Carle Health -  - Responsibilities:
Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls;
Proficient with insurance coverage rules and with coverage and rules that apply to eligibility, network coverage, and benefits;
Initiates and secures prior authorizations as needed;
Reports medical information obtained from patients and referring physicians accurately and in a timely manner;
Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls