Front Desk Supervisor
Job in
Normal, McLean County, Illinois, 61761, USA
Listed on 2026-06-15
Listing for:
Atrium Hospitality
Full Time
position Listed on 2026-06-15
Job specializations:
-
Hospitality / Hotel / Catering
Front Desk/Receptionist, Hotel Front Desk, Guest Services
Job Description & How to Apply Below
Normal Marriott 201 Broadway Ave Normal, IL 61761 Full time Compensation: $18.25
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
Career Growth & Learning - 40% of our management hires are internal promotions!
Invest in Your Future - 401(k) plan with company match.
Comprehensive Health Coverage - Medical, dental, and vision insurance options.
Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
Perks That Fit Your Life - Enjoy Daily Pay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.__________________________________________________What You Will Do Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
Coach, train, and motivate front desk associates-you're the team's go-to guru.
Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
Monitor cash handling, shift reports, and compliance with brand and safety standards.
Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with VIP arrivals.
What We Are Looking For Customer service and leadership experience - You've led teams, kept things calm under pressure, and know how to create a welcoming vibe.
Strong communication skills - You'll coordinate with guests, staff, and other departments like a pro.
Detail-oriented and organized - From shift reports to guest requests, you keep the little things from becoming big problems.
Tech confident - Hotel systems, emails, reports-nothing fazes you.
Able to lift 50 lbs and stay on your feet - Because leading by example sometimes means grabbing a luggage cart.
Why Atrium:
Hear it from Maria:
For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road._____________________________________________Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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