Sr. MES Technical Support Engineer

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

• As a Sr. MES Technical Support Engineer, you will leverage your extensive experience
  to provide advanced technical support and expertise for Manufacturing Execution Systems within the Rivian
  manufacturing environment. You will tackle complex issues, take the lead on small projects, mentor other
  support engineers, champion process improvements, conduct 5-why RCAs as part of the Problem
  Management program and contribute significantly to the overall stability and enhancement of the MES
  infrastructure.

Responsibilities

Key Responsibilities:

• Advanced Technical Support and Problem Resolution:
  • Provide expert-level support to diagnose and resolve intricate technical issues affecting MES
    and other factory digital systems (software, hardware, integrations).
  • Proactively identify opportunities for system optimization and process improvements within
    Manufacturing IT/MES applications, driving initiatives that improve overall plant operations.
  • Analyze complex system problems, identify root causes, and implement effective mitigations
    (log analysis, diagnostics, scripting).
  • Act as the escalation point for complex MES-related incidents, ensuring fast resolution to
    minimize downtime.
  • Coordinate incident response activities on all digital systems related incidents (logging,
    categorization, prioritization).
  • Collaborate with cross functional technical teams to resolve incidents efficiently.
  • Track and monitor incident resolution progress and escalate as needed.
  • Oversee the entire incident lifecycle (identification to closure), ensuring proper
    documentation.
  • Facilitate post-incident reviews and report on incident metrics and performance.
  • Conduct cross-functional root cause analysis (RCA) of significant incidents and ensure
    corrective actions are implemented.

• System Administration, Maintenance, and Optimization:
  • Administer, configure, and maintain various factory digital applications beyond the core MES.
  • Plan and participate in system maintenance activities, upgrades, and patches for MES and
    other digital systems.
  • Identify and implement appropriate in-scope changes to optimize the performance, reliability,
    and scalability of MES and related digital systems.
  • Lead efforts to enhance manufacturing system stability, scalability, and performance,
    ensuring long-term operational efficiency.
  • Manage HMI endpoint configuration in alignment with Integration teams.

• Project Involvement, Technical Leadership, and
  
  Collaboration:
  • Lead or actively participate in projects related to the implementation, upgrade, integration,
    and expansion of MES and other factory digital systems.
  • Provide technical leadership and guidance to other support engineers, fostering their
    professional growth.
  • Interact with software and hardware vendors for support, upgrades, and issue resolution.
  • Work with Manufacturing Engineering, IT Project Management, and Integration teams to
    capture information necessary for new work location commissioning.

• Documentation, Compliance, and Strategic Improvement:
  • Create and maintain comprehensive technical documentation (system configurations,
    troubleshooting guides, knowledge base articles, SOPs).
  • Ensure all supported systems adhere to relevant industry regulations and internal policies,
    participating in validation activities as needed.
  • Contribute to the design and architecture of MES and factory digital solutions.
  • Proactively identify opportunities for system optimization and process improvements within
    Manufacturing IT/MES applications, driving initiatives that improve overall plant operations.
  • Provide ad-hoc training to line operators on MES usage best practices

Qualifications

Qualifications:

• Bachelor's degree in a relevant technical field (Engineering, Computer Science, IT).
• Significant (5+ years) experience supporting and administering MES and other factory digital
  systems.

Skills:

• Rockwell FTPC Administration.
• Administration of MES-adjacent integrated factory-critical digital systems such as Kepware, FTLinx,
  Eventsheets, FTD.
• Proficiency in database technologies (SQL) and operating systems.
• Root Cause Analysis.
• Understanding of ITIL framework.
• Incident response fundamentals and tooling.
• Networking concepts and industrial communication protocols.
• Project management and leadership abilities.
• Strong communication and collaboration skills.
• Understanding of relevant industry regulations and validation processes.
• Experience with virtualization technologies.

Pay Disclosure

Salary Range: USD - $79,700 - 99,600 (actual compensation will be determined based on experience, location, and…