Student Worker - Special Education Assistive Technology; SEAT Center

Title: Student Worker - Special Education Assistive Technology (SEAT) Center

Employee Classification: Student Help Regular

Division Name: Academic Affairs

Department: Special Education

• Primary responsibility is to support the operation and maintenance of technology assets at the SEAT Center
• Be present and visible in the SEAT Center and provide technical assistance to users
• Respond to technology-related inquiries from staff, faculty, and students; assist with hardware/software incidents and requests
• Learn the operations and functionalities of commonly used assistive software and hardware at the SEAT Center
• Follow established help operating procedures; accurately log all questions with contacts using the help monitoring systems
• Assist with managing migrating the technology inventory to a new, more manageable system, and maintain this system once in place
• Attend all relevant training sessions to stay updated with the latest technology used at the SEAT Center
• Gain a comprehensive understanding of the University's technology policies, services, and SEAT Center's staff
• Escalate requests to the appropriate SEAT Center or university technology support staff as necessary
• Support Center Coordinator and SED faculty with integrating assistive and other technology into course curriculum including set up and take down of labs
• Maintain orderliness and professionalism in the SEAT Center
• Undertake any other duties as assigned by the Center's Administrators or other technology support staff including research projects, as appropriate

Student employees are eligible to participate in the University’s 403(b) Plan. More information can be found here.

$15/hour

• Pleasant demeanor and willingness to assist; good interpersonal skills and the ability to work well in a team
• Ability to provide technical support either remotely or in person professionally; previous customer service experience is a plus
• Strong problem-solving skills; able to visualize a problem or situation and devise innovative solutions
• Ability to handle varying flow of traffic; remain productive during slow times, multitask effectively during busy times, and maintain patience and professionalism during stressful situations
• Creativity and an out-of-the-box thinking approach to problem-solving
• Ability to work responsibly with or without direct supervision
• Working knowledge of common operating systems (Windows 10, macOS, and iOS)
• Strong organizational skills
• LBS, LVB, or DHH major, or other disability or education related field

• Previous experience in a leadership/mentor role
• Experience or interest in assistive technology devices and software
• Completed SED 207 with a B or higher

5 hours per week

• Effectively communicate on a daily basis.

August 16, 2026

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.