Employee Experience Specialist

About Us

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

As an Employee Experience Specialist, you will move away from high-volume manual data entry to act as the primary operator for Exception Management and compliance control across our automated global onboarding pipeline. Utilizing Service Now as our cross-functional Single Source of Truth, you will audit onboarding workflows, enforce rigid compliance gates, resolve data sync exceptions between integrated platforms (iCIMS, Workday, SailPoint), and support new hires through their journey.

This role requires high attention to detail, strong cross-functional communication, and the ability to strictly enforce corporate compliance deadlines.

• Daily Workflow Operations & Roster Management
  • Case Ownership:
    Daily monitor assigned Service Now work spaces to locate, filter, and assign newly generated "Onboard New Employee" cases to the appropriate team members.
  • System Integrity Audits:
    Verify background system automation triggers, ensuring data flows correctly between iCIMS, Workday, SailPoint, and Active Directory.
  • Stakeholder Coordination:
    Audit hiring manager deliverables within Service Now and confirm that automated pre-hire portal invitations and hardware shipping questionnaires are properly dispatched.
• Compliance Tracking & Nudge Enforcement
  • Milestone Monitoring:
    Execute structured data audits at critical pre-hire milestones (T-14, T-10, and T-7 days before start date) using Service Now dashboards and reports.
  • Proactive Candidate Outreach:
    Manually deploy targeted reminder communication templates via email and applicant tracking systems (ATS) to ensure candidates finalize required onboarding steps.
  • Enforce Hard Deadlines:
    Serve as the ultimate compliance gatekeeper, ensuring all required Workday onboarding tasks and legal digital signature pages (Box Sign) are 100% completed in a timely manner.
• Clear-to-Start Gatekeeping & Escalation
  • Audit Gate Execution:
    Review the orientation roster to verify completed Workday tasks, signed Box documents, and cleared background check statuses.
  • Access Provisioning:
    Officially sign off on compliant candidates in Service Now to release "Stage 3:
    Day 1 Details" to their portal.
  • Manage Non-Compliance:
    Implement processing freezes on non-compliant hires, sending out formal "No Start" notices and aligning with the respective Recruiter and Hiring Manager.
• Specialized Tracks & Exception Handling
  • Offer Amendments & Start Date Corrections:
    Handle complex manual data adjustments when a candidate's start date changes post-ingestion. Retrieve signed iForms from iCIMS, upload them to Workday, and execute "Request Worker Start Date Corrections" to automatically reset Service Now lifecycle timelines.
  • Freeze Horizon Exceptions:
    Identify candidates hired within the strict 2-week freeze window. Issue processing freezes and guide recruiters through the formal Onboarding Start Date Exception Request workflow.
• Day 1 Support & Hypercare
  • Emergency Queue Monitoring:
    Monitor active shared support inboxes and high-priority queues to assist new hires with Day 1 login issues.
  • IT
    
    Collaboration:
    
    Troubleshoot multi-factor authentication loops or single sign-on lockouts and seamlessly route impacted hires to the direct IT Service Desk Emergency Hotline or designated IT Office Hour Zoom/in-person sessions.

• Platform Proficiency: Direct experience working within Service Now (HR Lifecycle Event Management) and Workday is highly preferred. Familiarity with iCIMS (or similar ATS) and Smartsheet is a plus.
• Exception Management Mindset: Ability to pivot from manual data entry to systemic auditing, pattern-matching data errors, and troubleshooting background pipeline delays.
• Rigid…