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IT Support Team Lead - Onsite & AI-Driven Excellence
Job in
Normal, McLean County, Illinois, 61761, USA
Listed on 2026-09-07
Listing for:
Rivian
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
Rivian is seeking an IT Support Team Supervisor in Normal, IL to lead the IT Support Team, ensure high-quality end-user support, and manage SLA/KPI performance. The role combines people leadership with hands‑on technical engagement, reporting to the Sr. manager of End User Computing & Messaging.
The successful candidate will balance leadership with after-hours support as needed, oversee incident management, and collaborate with security and audit teams to ensure compliant IT service delivery.
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