Carrier Operations Analyst

Role summary

Rivian is seeking a Carrier Operations Analyst for its Outbound Logistics team in Normal, IL. This role is responsible for overseeing and optimizing the transportation of finished vehicles via truck, rail, and ocean. Key duties include coordinating with carriers, managing shipment data in a TMS, tracking performance metrics, planning capacity, and resolving operational issues. The analyst will also focus on standardizing workflows, managing carrier relationships, and ensuring cross-functional alignment.

The position requires strong data analysis skills, particularly in Excel/Google Sheets, and experience with TMS platforms. A background in finished vehicle logistics is preferred.

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Carrier Operations Analyst, Outbound Logistics oversees and optimizes finished vehicle transportation across truck, rail, and ocean modes. Operating out of Normal, IL, this position ensures timely, efficient vehicle deliveries by coordinating with contracted and spot market carriers, managing data, tracking performance, planning capacity, and resolving operational issues. Key responsibilities include driving carrier relationship management, maintaining process standardization, and fostering clear cross-functional alignment across teams.

This position is located in Normal, IL.

• Oversee truck, rail, and ocean carriers to ensure high service standards and prompt delivery of finished vehicles, tendering freight to both contracted and spot market partners.

• Maintain high data integrity by entering shipment details into the Transportation Management System (TMS), reconciling entries with Bills of Lading (BOLs), and auditing daily system reports.

• Lead capacity planning initiatives in partnership with carriers, rail facilities, and service centers.

• Review KPI metrics with carriers on a structured monthly basis, executing corrective action plans when performance targets are missed.

• Analyze operational data to pinpoint inefficiencies and trends, applying root‑cause analysis in cross‑functional settings to implement solutions.

• Design, document, and deploy standardized logistics workflows.

• Establish and enforce safety guidelines to safeguard personnel and vehicles.

• Partner with IT and Procurement teams to streamline new carrier onboarding.

• Manage carrier damage claims in coordination with the internal OBL Claims Damage team to resolve issues promptly.

• Schedule:
  
  Tentatively Monday through Friday, 10:00 AM – 7:00 PM, with occasional Saturday requirements.

• Education & Experience:
  
  Bachelor’s degree in supply chain, logistics, or a related field (or equivalent practical logistics experience).

• Domain Knowledge:
  Background in finished vehicle logistics and rail transport is preferred.

• Technical Systems:
  Direct experience operating Transportation Management Systems (TMS) and/or yard management platforms.

• Data Analysis
  
  Skills:
  
  Advanced proficiency in Google Sheets or MS Excel (e.g., VLOOKUPs, pivot tables, charting, shortcuts) with a proven track record of data‑driven decision‑making.

• Communication & Presentation:
  Strong written and verbal communication abilities, experience creating presentation decks, and comfort presenting to groups.

• Collaboration Tools:
  Familiarity with Google Workspace tools and Slack.

• Problem‑Solving Approach:
  Curious, structured, and continuous‑improvement mindset focused on root‑cause analysis.

• Teamwork & Adaptability:
  Demonstrated ability to collaborate across functional teams, maintain strong operational execution, and flexibly assist in other team roles as required.

The salary range for this role is $63,300 - $79,100 for Illinois applicants. This is…