Lead Case Manager

Our mission at Lifelong Access is to connect individuals with developmental disabilities to their community by helping them break down barriers through a lifetime of meaningful supports. From birth to end of life, Lifelong Access provides a continuum of services and supports for families, children, teens, and adults including residential housing, vocational development, supported employment, high school transition, behavioral health counseling and services, and a wide variety of pediatric therapy supports.

Guided by our Core Values, our team members have a strong drive and big hearts for improving the lives of others; a place where we support each other and the individuals who put their trust in us.

Lifelong Access is seeking a Lead Case Manager to oversee and guide a team of case managers, ensuring clients receive appropriate services and support. This position involves a combination of leadership, coordination, direct client service, and collaboration with various teams and other stakeholders.

Pay: $28 per hour

Job Type: Full-time

Primary responsibilities include:

• Leadership and Supervision
  • Supervise and mentor a team of case managers, providing guidance, feedback, and performance evaluations
  • Assign and manage caseloads, ensuring equitable distribution and manageable workloads
  • Provide training and support for new and existing team members to enhance case management skills
  • Conduct regular team meetings to discuss case progress, share updates, and promote collaborative problem-solving
• Case Management
  • Oversee and participate in the assessment of clients' needs, including social, emotional, medical, and financial factors
  • Develop, implement, and monitor individualized care plans, ensuring clients receive appropriate services
  • Coordinate services across various sectors (e.g., healthcare, housing, mental health, legal, etc.) to provide comprehensive care
  • Advocate for clients by helping them access necessary services, resources, and entitlements
  • Monitor clients' progress and adjust care plans as needed to address changing circumstances
• Collaboration and Communication
  • Collaborate with healthcare professionals, social workers, service providers, and other community resources to ensure comprehensive service delivery
  • Maintain open lines of communication with clients, families, and other stakeholders
  • Serve as a point of contact for complex cases and provide guidance to the team on difficult or sensitive situations
  • Ensure that all interactions with clients and service providers are conducted in a professional and ethical manner
• Compliance and Documentation
  • Ensure compliance with relevant regulations, organizational policies, and industry best practices
  • Maintain accurate, timely, and confidential documentation of client cases, including assessments, care plans, and progress notes
  • Assist in the preparation of reports and other documentation for internal audits or regulatory reviews
• Quality Improvement
  • Contribute to the development and implementation of quality improvement initiatives aimed at enhancing client care and service delivery
  • Identify areas for process improvement and collaborate with management to implement solutions
  • Participate in case review meetings and other activities to ensure continuous learning and improvement

Qualifications for this position include:

• Bachelor’s degree in Social Work, Nursing, Psychology, Public Health, or a related field.
• Minimum 3-5 years of experience in case management or a related field
• Some supervisory or management experience preferred but not required
• Must be QIDP certified, or eligible to obtain certification within the first three months of assuming role.
• Valid Illinois driver’s license with safe driving record
• Current proof of automobile insurance
• Skills:
  • Strong leadership and supervisory abilities
  • Excellent communication, organizational, and interpersonal skills
  • Ability to work with diverse populations and handle sensitive issues
  • Knowledge of relevant laws, regulations, and industry standards
  • Proficiency in case management software and Microsoft Office Suite
  • Strong problem-solving, conflict resolution and decision-making skills

Working Conditions

The working environment for this job is a changing one…