Craftsmanship & Corporate Quality TPM

About Rivian

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

At Rivian, the Craftsmanship TPM leads complex cross-functional programs that improve product quality, readiness, and execution across engineering, supplier quality, validation, manufacturing, service, and program teams. This role turns ambiguous quality risks into structured plans, drives issue resolution, and ensures that design, process, and launch decisions align to vehicle quality targets, timing, cost, and customer experience.

• Build and maintain cross-functional program plans, including milestones, owners, dependencies, and recovery actions related to corporate quality initiatives for each vehicle program in Normal, IL.
• Partner with Engineering, Supplier Quality, Manufacturing, Validation, Purchasing, Finance, and Program teams to align quality targets and execution plans.
• Own craftsmanship issue triage using Rivian processes and performance metrics:
• Tracking and monitoring of deviations within JIRA.
• Own and develop deviation policies and procedures (submission, expiration timing standards, and approval).
• Tracking and monitoring of craftsmanship related RC’s within JIRA.
• Coordinate key craftsmanship activities in the plant (harmony reviews, executive reviews).
• Lead Quality Assurance system development:
• Assist with creation/upgrades to craftsmanship reporting systems.
• Creation and maintenance of new craftsmanship quality sheets-reviews linking to current revisions.
• Monitor JD Power and warranty data trends.
• Calibrate partner teams on issue severity.
• Coordinate with QMS, NVH, and Plant Quality on layered audit strategy.
• Maintain open issues lists, risk registers, and escalation paths with internal teams and suppliers, driving corrective action follow-through to close issues with clear evidence, timing, and ownership.
• Track program readiness for builds, trials, gateways, and production milestones, including preparing for the SSN Launch.
• Support milestone reviews and communicate status, risks, tradeoffs, and decisions to leadership.
• Ensure craftsmanship policies and processes are up to date. (e.g. deviations, RQS .0007 - Rivian Customer Audit Doc).
• Partner with manufacturing teams to confirm process capability and production readiness relative to part quality and expectations.
• Setup and maintenance of craftsmanship master room and harmony bucks to align technical direction, issue closure, and launch readiness.

• Bachelor’s degree in engineering, manufacturing, quality, or a related technical field preferred.
• Experience with formal problem-solving methods such as 5-why, 8D, DFSS, APQP, or similar.
• Strong working knowledge of the automotive product development process.
• Demonstrated ability to lead complex cross-functional work streams with multiple stakeholders.
• Excellent written, verbal, and executive-level communication skills.
• Experience managing issues, risks, timing, and decisions in structured tools and forums.
• Experience applying craftsmanship quality concepts and tools in an automotive environment (color harmony assessment, BSR/NVH basics, surface & sheet metal quality assessment, working knowledge of paint application processes)
• Familiarity with change control, deviations, issue management, and corrective action systems.

• Experience in vehicle quality, craftsmanship quality, supplier quality, product excellence, manufacturing quality, or validation.
• Experience supporting at least one vehicle launch or major product introduction.
• Experience working directly with suppliers on open issues, containment, and corrective actions.
• Experience managing deviation policies, procedures, and tracking craftsmanship related RCs within JIRA.
• Familiarity with…