Server; Normal, IL

Job Title: Servers (Front‑of‑House Team Members)

Location: 603 S Main Street - Normal, IL 61761

Salary: $9.00 - $18.00 Hourly

• Greet guests and create a welcoming, upbeat experience.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks while ensuring quality and satisfaction.
• Check in with guests and provide attentive service throughout their visit.
• Process payments and handle transactions accurately.
• Resolve guest issues using conflict management and problem‑solving skills.
• Apply RAS (responsible alcohol service) procedures as required by law and BWW policy.
• Collaborate with team members to keep the dining room running smoothly.
• Demonstrate strong time‑management, organization, and attention to detail.
• Follow directions and execute team and company objectives.

• Superior customer service and hospitality skills.
• Knowledge of proper sanitation, food safety, and security procedures.
• Knowledge of the BWW food and beverage menu with the ability to suggest and upsell.
• Awareness of current marketing initiatives and upcoming events.
• Excellent verbal communication and interaction skills.
• Strong time‑management and organizational abilities with meticulous attention to detail.
• Basic math skills for handling money accurately.
• Familiarity with point‑of‑sale systems.
• Conflict resolution and analytical skills, coupled with high emotional intelligence.
• Knowledge of RAS procedures as defined by federal and state laws and BWW policies.
• Solid understanding of typical concepts, practices, and procedures in a restaurant setting.

• Comply with all specifications, quality standards, and department rules and procedures.
• Follow service time guidelines while engaging guests and customizing their experience.
• Maintain a high pace and intensity for extended periods.
• Be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time.

• Show respect, provide positive encouragement, and treat team members fairly.
• Maintain positive relationships with all team members and managers.
• Contribute as a team member.

• Deliver outstanding guest experiences focused on friendly service, food, fun, and value.
• Explain menu items and terms and provide suggestions when guests ask.

Required:

• Minimum 21 years of age.
• Certification to serve alcohol as dictated by state law and BWW policy.

Preferred:

• Prior experience as a server or in a customer service role, ideally in a high‑volume full‑service restaurant.