Shift Lead; Normal, IL

Job Details

Job Location:

603 S Main Street - Normal, IL 61761

Salary Range: $15.00 - $21.00 Hourly

Purpose:

The purpose of this position is to provide additional support to the management Team and allow for additional coverage during peak periods, or in the absence of a Manager.

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Help provide support and direction for the Front of House and Heart of House Teams Administrative
• Open and close the restaurant, including all appropriate paperwork
• Run a mid-shift
• Perform shift change, including all appropriate paperwork
• Break down cash drawers
• Perform safe audits
• Inspect credit cards
• Complete Manager Absolutes
• Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
• Perform Server check-outs
• Document shift highlights in the daily communication log
• Operational Readiness & Execution
• Perform Heart of House Line Checks
• Perform Bar Line Checks
• Perform Daily QSC
• Monitor food quality, labor, and safety throughout the shift
• Receive food orders, ensure proper product, food quality, food safety, and proper storage
• Receive liquor orders, ensure proper products and proper storage
• Guest & Team Member Relations
• Conduct Team Member pre-shift meetings
• Perform figure eights during peak periods
• Address Guest complaints in the restaurant
• Assign cleaning duties to Team Members
• Manage labor on the shift
• Monitor Guest and Team Member safety and security
• Monitor Responsible Alcohol Service
• Other duties as assigned by supervisor

• Leadership and facilitation abilities with fellow Team Members and management
• Knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable about current marketing initiatives and up‑coming events in order to inform our guests and Team Members
• Knowledgeable of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures
• Knowledge of commonly ordered drinks and food items
• High degree of customer service
• Knowledge of Operations
• Ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position

• Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experience

• Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift
• Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts
• Ability to maintain a high degree of pace and intensity for an extended period of time

• Wow our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain a positive work relationship with management to achieve results on a shift‑by‑shift basis

• Wow our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
• Ability to interact and communicate with Guests to monitor their needs throughout the shift

• Required
  • Minimum 21 years of age
  • Certification as a Wing Certified Trainer in at least one hourly position
  • Completion of Shift Leader certification
• Preferred
  • Prior experience managing others or two years of Buffalo Wild Wings experience