Store Manager, Retail & Store Manager

Job Location:

Bloomington Normal Store - Normal, IL 61761

Position Type:
Full Time

Education Level: High School or GED

Salary Range: $52,100.00 - $64,800.00

Travel Percentage:
Occasional

Job Shift: Any

Job Category:
Retail

Store Manager

Manages all aspects of store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. Conducts self with honesty and integrity, ensuring that all business activities are transparent and ethical.

• Oversees store’s operation; directs activities of store staff and volunteers, ensures that all sales transactions and donated goods are processed and reported
• Communicates the organization’s mission, vision, and values and promotes diversity
• Trains, coaches, and provides feedback to strengthen and develop staff skills
• Ensures staff follows policies and procedures
• Responsible for maintaining compliance with all applicable employment laws and regulations
• Actively recruits, hires, and schedules staff, conducts performance evaluations, administers discipline, documents and communicates performance and behavioral issues
• Demonstrates leadership and positive role modeling for staff
• Effectively manages time and monitors staff time to ensure that work is completed
• Ensures the completion of job duties
• Oversees maintenance and care of equipment, machinery, and facilities
• Champions safety and loss prevention programs and handles loss control concerns by working in partnership with our Loss Prevention Department
• Develops business plan, manages store’s expenses, and oversees the budget
• Maximizes the store’s financial performance and achieves desired results
• Drives operational improvements
• Maintains quality control in retail operations
• Contributes to team success by involving others in work processes, decisions, and actions
• Fills in for store staff as needed
• Travels to locations within the LLGI territory to support the organization’s needs
• Responsible for all aspects of store operations whether physically present at the assigned location or not
• Ensures that the customer perspective is a driving force behind customer satisfaction
• Seeks to understand the customer’s circumstances, problems, expectations, and needs
• Supports the needs of the customer by providing donated goods in a timely manner
• Identifies customer service issues and creates solutions
• Builds customer awareness around LLGI’s mission
• Identifies and corrects conditions that affect employee and customer safety
• Complies with safety standards
• Identifies opportunities, and generates ideas to improve sales floor objectives
• Initiates action to maintain daily sales target
• Partners with retail operations team to identify, assess, create, and implement process improvement
• Embraces the mission, vision, and values of LLGI
• Initiates action to accomplish objectives in a proactive manner
• Seeks to understand individual differences and values to build workplace relationship
• Learns and applies new job‑related information promptly
• Performs other duties as required or assigned

• Adaptability
• Managing Conflict
• Stress Tolerance
• Communication
• Tenacity
• Urgency
• Coaching
• Delegating
• Building Trust

• Requires high school diploma or equivalent
• Requires 3 years of retail experience with a minimum of one-year management or supervisory experience
• Requires understanding of profit and loss statement
• Requires CPR/First Aid certification or ability to obtain certification within six months of employment
• Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software such as payroll and point of sale
• Requires a valid driver’s license, safe driving record, proof of insurance, and reliable transportation

• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
• Conveys information clearly through verbal and written communication
• Works independently while fostering a strong team atmosphere
• Demonstrates professionalism
• Demonstrates sensitivity and the ability to communicate with a…