Personal Care Specialist

Overview

Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our Personal Care Specialist candidates should be friendly and upbeat, connecting each patient and/or customer with the right product and method of consumption for their needs. The Person al Care Specialist is a master of our menu and helps anyone who walks through the dispensary doors.

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Educate patients and/or customers on products, methods of consumption, and safety as part of patient interaction
• Use product knowledge to recommend a safe and effective regimen tailored to each patient and/or customer, and stay up to date on product information
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Support management to ensure retail store operations run smoothly, in compliance with applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Keep the sales floor properly stocked and the store appearance compliant
• Maintain hard copy files as required
• Follow security measures and safety compliance procedures

Complete duties at assigned workstations, as determined by management, during scheduled shifts including:

• Front of House:
  Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
• Back of House:
  Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance:
  Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Ability to work a schedule that includes mornings, days, nights, and weekends to meet business needs
• Reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state cannabis employment requirements
• Possess a valid driver’s license or state
• Must remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience is not required

• Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations
• Remain stationary if required to meet the needs of the business
• Converse and communicate with individuals and groups directly
• Operate point-of-sale systems, computers, and other office productivity tools
• Prepare patient and customer orders by moving and placing products
• Inspect and receive detailed information, such as patients’ and/or customers’ dates of birth, in-store or online orders
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas

• Consistent demonstration of excellent customer service
• Desire to continuously learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies
• Ability to establish and maintain effective working relationships with all employees
• Ability to listen well and communicate effectively, both verbally and in writing
• Experience with POS systems
• Understanding of applicable cannabis laws, safety regulations, and standard operating procedures
• Ability to follow instructions and incorporate constructive criticism from managers
• Professionalism and integrity, including handling confidential information and HIPAA considerations

• Patient and/or customer-facing environment
• Ability to work outdoors in varying and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens within a cannabis-distribution environment

Our Mission:
To promote well-being through the power of cannabis.

We are an equal opportunity employer. GTI is committed to fostering an inclusive culture and does not discriminate on the basis of protected status. We encourage qualified applicants from all backgrounds to apply.