Student Office​/Desk Assistant

Position: Student Office/Desk Assistant (Spring)

Job Description – Student Office/Desk Assistant (Spring) (252521)

Job Number: 252521

Organization:
Residence Life

Schedule:

Part-time, Varies between 10-20 hours per week (including evenings and weekends) or Monday–Friday 8:00 AM–5:00 PM for the administrative role.

Work Type:
Onsite

Targeted Salary: $9.00 per hour, based on experience

Benefits:
None

Required Attachments:
Class Schedule (Spring 2026 ONE class schedule)

Desk Assistants

The Desk Assistant (DA) role supports front‑desk operations in residence hall lobbies, serving as a primary contact for residents and guests, providing customer service, and maintaining a safe, welcoming community space. Typically includes evening and weekend shifts.

Desk Assistant Responsibilities

• Staff the front desk and serve as a welcoming presence for residents and visitors
• Provide customer service by answering questions, assisting with concerns, and referring issues appropriately
• Ensure proper record keeping for the occupancy process (check‑ins, check‑outs, room changes)
• Respond to and document student lockouts according to community procedures
• Check in and out community resources
• Complete and submit room damage reports as needed
• Answer phone calls and direct inquiries to appropriate staff or departments
• Maintain accurate logs and records related to desk operations and resource use
• Issue spare keys and maintain accurate key audit logs in accordance with key control procedures
• Monitor the lobby area to ensure a safe and respectful community environment
• Operate standard desk equipment (phones, printers, computers, etc.)
• Maintain confidentiality when handling sensitive or personal student information
• Perform other duties and assist with special projects as assigned

Residence Hall/Administrative Offices/Office Assistants

This position maintains an organized office environment while supporting Residence Life staff with day‑to‑day administrative and operational needs. Hours are typically Monday–Friday, 8:00 AM–5:00 PM (≈20 hours / week). Staff report directly to the applicable area’s Residence Life Team and handle administrative tasks.

Residence Hall Responsibilities

• Perform administrative responsibilities effectively and efficiently
• Operate standard office equipment (phones, printers, scanners, etc.)
• Maintain filing systems and records
• Answer student/parent questions and handle complaints professionally
• Maintain confidentiality of student inquiries and information
• Conduct regular audits of building resources, including key inventory, supply stock, and documentation accuracy
• Issue temporary keys, community access cards, and other resources
• Ensure proper record keeping for the occupancy process (check‑ins, check‑outs, room changes)
• Submit student billing forms for lost keys, damages, and other applicable charges
• Provide tours to prospective residents and families
• Assist with tracking building budgets and submitting receipts or order forms
• Answer phone calls and respond to emails
• Support special projects and complete other duties as assigned

While there are several style positions available, the position you may be hired for will be your primary responsibility, and based on workplace needs you will be expected to support any other area of the department as necessary. You may work in multiple residence halls depending on schedule and department needs.

Required Attachments (No Self‑Identifying Photos)

• Class Schedule (Spring 2026 ONE class schedule)

Job Requirements Required Education

Must be currently enrolled in the Spring Term as a student at the University of Oklahoma. Hiring contingent upon verification of current student status.

Skills

• Basic math skills and ability to communicate orally and in writing
• Familiarity with Microsoft Office

Advertised

Physical Requirements

• Frequent and repetitive arm and wrist movement
• Ability to lift, push and pull objects up to 25 lbs., depending on job assignment
• Ability to stand and/or walk for long periods of time, climb stairs, as necessary, and depending on job assignment, occasionally to frequently (determined by employee's assignment)

Department Preference

• Valid driver’s license

Special Instructions

If you are selected as a final candidate for this position, you will be…