Control Specialist

Position Introduction

The University of Oklahoma is seeking a customer-focused and detail-oriented Work Control Specialist to support Facilities Management operations and serve as a primary point of contact for campus service requests.

• Answer phones and Webex calls, assist walk-in customers, and provide campus information.
• Create and manage work orders in the AiM Maintenance Management System.
• Dispatch maintenance personnel and troubleshoot urgent service issues.
• Serve as a liaison between customers and Facilities Management staff.
• Respond to service request, billing, and work order inquiries.
• Assist with monthly billing, reporting, and account reconciliations.
• Coordinate special event support and maintain service request records.
• Manage key check-outs and assist with lost and found operations.
• Perform administrative, clerical, and customer service duties as needed.

If you excel at communication, problem-solving, and working in a fast-paced environment, we'd love to have you on our team.

• High School Diploma or GED.
• 12 months experience in customer service in an office environment.

• None

Hiring Contingent Upon a Background Check: Yes

Pay Range: Targeted pay up to $18.27 hourly, depending on experience.

Benefits Eligible: Yes

Work Schedule: Monday - Friday, 7:30 AM to 4:00 PM

Travel: Not required