Automotive Service Advisor

Drive Your Career Forward with AAA Club Alliance! Are you a customer‑focused professional with a passion for the automotive industry? AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in‑shop technicians. In this role, you’ll guide customers through the repair process with confidence and care – ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step.

2520 W Main St, Norman, OK 73069

• Full‑time, 5 days per week.
• Saturday required as part of the regular schedule.
• One scheduled day off during the week and Sundays off.
• Additional schedule adjustments may be made based on business needs and approved time off.

The starting base compensation for this position is $19.35/hr pay will be based on experience and geographic location. Additional earning potential through monthly performance bonuses, spiffs, and contests.

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high‑quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• Prior experience in the automotive industry preferred, or at least three years in a fast‑paced customer‑service/sales role with a strong record of success.
• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
• ASE Service Advisor Certification a plus, but not required.
• Valid driver’s license.
• Strong communication skills for collaborating with the team.
• Authorized to work in the USA.
• Ability to pass pre‑employment screenings if offered a position (background check, drug screening).

• Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401(k) plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company‑provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.

It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to