Vendor Manager

Job Description

Blue Cross NC is seeking a Vendor Manager to lead ongoing relationship management between vendors and internal stakeholders. This role ensures vendors meet contractual obligations and service level agreements while serving as the primary point of contact for vendor-related matters. The Vendor Manager will build a clear understanding of outcomes across the organization, act as a trusted advisor for multiple less complex to moderate vendor engagements and help resolve issues by facilitating discussions and partnering with stakeholders to develop mitigation plans.

• Manage the overall vendor relationship and governance for suppliers within a dedicated portfolio and serves as an escalation point for vendor-related issues.
• Assist with adjustments and enhancements to monitor vendor oversight plans, in alignment with contractual obligations and other defined criteria, to realize value and minimize vendor related risk to prevent operational and organizational disruption.
• Assist in formal business reviews, in accordance with vendor guidelines, with assigned vendors to discuss customer feedback, compliance, performance, service level agreements, other contractual expectations, relationship health and corrective action plans (when necessary).
• Establish and maintain effective relationships with Business/Service Owners, Vendor Service Delivery Manager for assigned vendors for ongoing management and oversight of the dedicated vendor portfolio.
• Responsible for ensuring ongoing vendor adherence to standard procedures and contracted deliverables and obligations; including change management, business continuity, liabilities, financial health, data access, and security.
• Partner with business leads to evaluate and assess current vendors relative to expectations, changing capabilities, competitiveness and organizational goals and communicate with vendor to improve or enhance capabilities.
• Collaborate with Category Management and business units to provide inputs to RFPs, vendor contract negotiations, SLAs, results and, compliance to align business strategy.

• Bachelor's degree
• 3+ years of experience in related field.
• In lieu of degree, 5+ years of experience in related field.

• Experience supporting healthcare organizations, health plans, or regulated service providers, including familiarity with clinical, operational, and SAAS vendors supporting healthcare delivery or health insurance operations - Highly Preferred
• Strong facilitation skills with the ability to navigate difficult discussions and drive outcomes across competing priorities.

• The opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the community.
• Work-life balance, flexibility, and the autonomy to do great work.
• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401k match including an annual company contribution.
• Learn more

Our Hybrid Flex approach is built on presence with a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplace that's flexible, connected, and future focused.

In a Hybrid‑Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

* Based on annual corporate goal achievement and individual performance.

$73,698.00 - $