Operations Administrator, Alpha

LOCATION

NOTE:

This is an in‑person role based at one of our campuses.

Many schools tuck operations away behind closed doors, approvals, and layers of meetings. Alpha takes a different approach. This role is front and center throughout the day: welcoming families, troubleshooting technology, managing smooth arrivals and dismissals, reassuring parents, liaising with vendors, and ensuring the campus feels secure, polished, and distinctly Alpha.

We need someone who can balance warmth with firmness, stay organized without relying on rigid processes, and show confidence while staying grounded in the work. You will be responsible for nearly everything beyond classroom instruction: family correspondence, attendance management, campus security, building maintenance, meal coordination, technology support, event execution, and the minor issues that escalates quickly if left unaddressed.

You will not be surrounded by a large on‑site operations staff. You will have documented procedures, access to remote teams, and established protocols, but you must learn quickly, leverage available resources, and exercise sound judgment in real time. The payoff is becoming the go‑to person families trust, guides depend on, and students approach when something needs attention.

If you are looking for a high‑visibility school operations role where communication, decision‑making, service, and accountability are tested daily, submit your application now.

• Serve as the primary, trusted contact for families, students, staff, and campus visitors, delivering clear, composed, and prompt communication.
• Oversee the daily rhythm of campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, lunch management, campus upkeep, event support, and facilities follow‑through.
• Address safety and student welfare matters, including entry control, emergency drills, health situations, incident documentation, and communication with parents.
• Coordinate student device management and basic campus IT functions, including initial setup, account assistance, troubleshooting, backup procedures, repair requests, and escalation to remote technical support.
• Cultivate trust with Guides, external vendors, and families by prioritizing helpfulness while upholding established standards.

• Staying out of sight in an administrative office while others manage parent and student interactions.
• Leading classes, mentoring Guides, or developing instructional content.
• Deferring every decision to a manager before taking action.
• Slowing down operations with unnecessary meetings when the campus requires immediate resolution.
• Delegating facilities, devices, vendors, or meal services as responsibilities that belong to someone else.

Deliver a safe, efficient, and welcoming campus environment that builds trust with students, families, and staff on a daily basis.

• Bachelor's degree (field of study not specified)
• At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
• Comfort with basic technology tasks including device setup, troubleshooting, and account administration
• Strong written and verbal communication skills across parents, staff, and vendors
• Ability to manage competing priorities while maintaining attention to detail
• Authorized to work in the United States without visa sponsorship
• Available to work in‑person in one of our campuses:
  Austin, TX;
  Houston, TX;
  Oklahoma City, OK;
  Park City, UT;
  Tulsa, OK;
  Tampa, FL;
  Denver, CO; or Brentwood, TN — or willing to relocate

Experience in K‑12 school operations, student information systems, facilities coordination, parent communication, or campus‑based customer service.

This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.

The compensation level for this role is $37 USD/hour, which equates to $75,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult  for more details on this topic.

Crossover Job Code: LJ-5617-US-Norman-Operations Admi