Client Advisor

About the Position

Nelson Auto Group is changing the way people buy cars! At Nelson, we believe our guests want and deserve a great and efficient buying experience. Our Client Advisors are the foundation of our guest experience, providing a seamless, fun, and simple buying process. They handle the entire car buying experience from the moment the guest walks in the door, or from the moment they call or email with questions.

Nelson’s Client Advisors are detail‑oriented, high energy, teachable, fun, hardworking, and committed to outstanding guest service.

$60,000 per year on a salary basis (no commission), a 4‑day workweek, and an opportunity for a bonus. We pay our Client Advisors on salary, not on commission, to create a non‑pressure environment for both employees and guests.

• Operate numerous technology platforms to interact with guests
• Answer guest calls and provide a great conversational experience
• Schedule your own appointments
• Assist each guest as they move through the buying journey
• Present warranty and protection products
• Facilitate an exciting test‑drive experience
• Be knowledgeable about the manufacturer car line
• Maintain continual guest follow‑up and engagement
• Conduct a positive guest experience that redefines the car industry

• 4‑year college degree preferred
• Excellent communication and phone skills
• Extrovert personality, goal‑driven, loves setting goals and working in a performance‑driven environment
• Teachable – willing to learn and grow; excited to learn and sell over the phone
• Professional, enthusiastic, and friendly attitude with any potential client/customer or team member
• Organized, multi‑tasked, self‑motivated, able to work effectively as part of a team or individually in a fast‑paced, dynamic environment where superior time‑management and prioritization skills are essential and required
• Extremely proficient with internet/computer skills
• High standard of integrity – honest, capable, and teachable
• Must be able to pass pre‑employment tests, including background checks, drug test, and valid driver’s license

We offer an excellent compensation package including a $60,000 salary plus bonus opportunity, medical, dental, vision, and flex‑spending options, a competitive 401(k) plan with company matching contributions, and paid training.

Nelson Auto Group is an equal‑opportunity employer and prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.